Service Desk Analyst
3 weeks ago
Job Description Desk Operational Hours:7am until 7pm on a 7.5-hour rolling shift basis as outlined below Skills Required: Excellent customer service skills, focusing on the customer rather than the technical and being able to control a call.Excellent telephone manner and written capability with comprehension. Ideally proven track record in a contact centre environment but not essential.Ability to handle conflict.Ability to be flexible and adaptable to change, even if it is a total surprise.Focus on the customer experience.Team player with the ability to focus on the team progression and not just your own.Reliable with good timekeeping.Confidence to speak up and question the Status Quo in a healthy manner.Pattern recognition to spot trends.Ability to learn new software.Able to receive feedback well.Ability to improve your own learning. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcin...
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L2 Service Desk Analyst
2 weeks ago
Nottingham, United Kingdom XMA Full timeJob title: L2 Service Desk Analyst Salary: 32000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on 4 days off (4 x 12-hour day shifts in the office and 4 x 12-hour night shifts) Benefits: Private Healthcare Pension 25 days holiday rising to 30 over 5 years Group Life Insurance Income Protection Gym Discounts Free Fuel Fridays...
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Service Desk Analyst
5 days ago
Nottingham, United Kingdom ENSEK Full timeWe are a technology business operating in the global energy sector. ENSEK have become the go-to option for top energy suppliers across the globe. Why? Because our technology is a significant step change away from the legacy systems that have historically dominated the market. It’s also massively cheaper to adopt the ENSEK solution, with no loss in customer...
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2nd Line Service Desk Analyst
2 weeks ago
Nottingham, United Kingdom Code Red Associates Full time**2nd Line Service Desk Analyst** **Nottingham** **£32,000** - Maintain a pro-active role in monitoring all requests, incidents and problems, having complete visibility on the Infrastructure Service Desk. - Respond to Service Desk phone calls/tickets as needed, focusing on 2nd line tickets and activities, and taking on tickets escalated by the 1st line...
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Service Desk Analyst
5 days ago
Nottingham, United Kingdom Oscar Technology Full time**Service Desk Analyst - Ecommerce company - up to £25,000 - Huge Technical Progression** **What's in it for you?** - This is a role in which would take you to a new level of technical challenge. This well-known ecommerce companies IT estate is multi-faceted and will require a certain amount of adaptability to work with. Running a Microsoft tech shop for...
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IT Service Desk Analyst
3 days ago
Nottingham, United Kingdom Nottingham City Council Full timeNottingham City Council provided pay range This range is provided by Nottingham City Council. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Nottingham City Council Senior Recruitment Business Partner | Executive Recruitment and talent acquisition...
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Service Desk Analyst
2 weeks ago
Nottingham, United Kingdom Experian Full timeWe are recruiting Service Desk Analysts to join our core technology function Experian IT Services (EITS) to provide support and provide great service through a variety of channels including digital phone and email communications to our customers internally and externally.You will achieve this by providing support troubleshooting and resolution of customer...
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L1 Service Desk Analyst
2 weeks ago
Nottingham, United Kingdom XMA Full timeJOB TITLE: L1 Service Desk Analyst (Out Of Hours) SALARY:30000 per annumLocation: Nottingham SETTING:Remote work but must be within reasonable travel distance to Nottingham for training and meetings. Schedule: 7pm 7am (4 days on and 4 days off) BENEFITS:Private Healthcare Pension 25 days holiday rising to 30 over 5 years Group Life Insurance Income...
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Service Desk Analyst
5 days ago
- Hounds Gate Nottingham, NG AB United Kingdom Ensek Full timeWe are a technology business operating in the global energy sector.ENSEK have become the go-to option for top energy suppliers across the globe. Why? Because our technology is a significant step change away from the legacy systems that have historically dominated the market. It's also massively cheaper to adopt the ENSEK solution, with no loss in customer...
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Service Desk Analyst: IT Support
5 days ago
Nottingham, United Kingdom ENSEK Full timeA technology firm in the energy sector is looking for a Service Desk Analyst to join their Nottingham team. In this role, you will use SQL and the ITSM system to resolve software issues raised by clients. The position requires strong problem-solving skills and customer service experience, while also ensuring ticket resolution speed is maintained. You will...
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Nottingham, United Kingdom XMA Full timeXMA are one of the top ten largest value-added resellers in the UK. Be part of something **eXtraordinary.** The main purpose of this role is to develop and publish Knowledge base articles both internal and end user facing. To ensure induction and ongoing training of the team and complete quality audits using call recording, CSATs and side by side...