Head of Hotel Operations
2 days ago
Head of Hotel Operations Company: Crafted at Powdermills Reporting to: Managing Director Type: Full-Time We’re hiring people to craft our culture, ethos and success. This role defines how you spend your days, who you spend them with, and what your future looks like. It requires thoughtfulness, empathy and respect, as the challenges, opportunities, quirks, and impact are clearly outlined below. Crafted is a series of life‑friendly hotels and spaces that offer guests nature, food, wellbeing, craft, people and play. We are set to open several hotels, with the first arriving in summer 2025 at Crafted at Powdermills, East Sussex. As Head of Hotel Operations you will work closely with the Managing Director, ensuring the seamless running of all departments, delivering exceptional guest experiences at every touchpoint and upholding brand standards across the entire estate. Key Responsibilities Act as Deputy to the Managing Director in their absence. Oversee operational departments: Food & Beverage, Kitchen, Events, Front of House, Property/Maintenance. Lead and support departmental managers, championing technology to improve guest experience. Manage staffing processes for event staff: onboarding, training, development. Oversee Health & Safety, Compliance and IT functions. Foster a positive work culture that supports engagement, retention and professional growth. Oversee maintenance and property management of the 78‑acre estate, including kitchen garden and animals. Coordinate weekly and monthly operational team meetings with clear communication and follow‑up. Provide reporting to the MD: performance metrics, guest feedback, financial tracking, operational KPIs. Support strategic initiatives and guest experience improvements with the MD. Develop and maintain Standard Operating Procedures across all operational departments. Collaborate with finance on budgeting, forecasting and cost control. Identify and implement process improvements to enhance guest experience, team efficiency and profitability. Work closely with Sales & Marketing on site visits, VIP guests, trade representatives and new business conversion. Drive guest satisfaction: monitor service quality, respond to feedback, manage service recovery. Ensure flawless delivery of confirmed events with the Events team. Maintain up‑to‑date licensing, insurance and regulatory documents. Provide hands‑on operational support during peak periods or where coverage is required. Maintain Crafted brand presentation standards across all hotel and grounds areas. Qualifications Proven leadership experience in hotel operations and revenue management. Calm and focused under pressure. Available to work evenings and weekends. Strong business acumen. Proactive, practical and highly organised. Strong leadership skills to develop and guide a team. Strong budget management skills to control costs and optimise resources. Ability to manage multiple projects and deadlines in a fast‑paced, dynamic environment. Values Enjoy it: work should be fun; humming, moving with music is welcome. Own it: take responsibility for outcomes and improve continuously. Improve it: seek feedback, be curious, and grow. Note: positive Environmental, Social and Governance (ESG) principles are integrated across these three values. Seniority level: Executive Employment type: Full‑time Job function: Management and Manufacturing; Industries: Hospitality #J-18808-Ljbffr
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Head of Hotel Operations
2 days ago
Battle, East Sussex, United Kingdom Crafted Full timeJob Description – Head of Hotel Operations Company: Crafted at Powdermills Reporting to: Managing Director Location: Powdermills Hotel, Battle Type: Full-Time We’re not hiring people to fill a seat or add to our headcount. We’re hiring people to craft our culture, ethos and success. This is a big deal for us, and we know it’s a big deal for you: a...
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Chief Hotel Operations
3 days ago
Battle, United Kingdom Crafted Full timeA leading hospitality company in England is looking for a Head of Hotel Operations to oversee multiple departments and ensure exceptional guest experiences. The ideal candidate will have strong leadership experience in hotel operations, excellent budget management skills, and the ability to thrive in a fast-paced environment. Responsibilities include...
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Battle, United Kingdom FHD Solutions Limited Full timePASTRY CHEF c£35k 4* HOTEL " RELAUNCH OF DINING ROOM" BATTLE EAST SUSSEX. Pastry Chef required to join the kitchen team of this beautiful privately owned country house hotel in the midst of a revamp of guest rooms and back of house. As an incoming pastry chef you will be responsible for the pastry section of the kitchen working with the Head Chef in...
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Production Mill Operative
2 days ago
Battle, United Kingdom Littlewood Fencing Limited Full timeHead office of a national fencing contractor seeks a Production Mill Operative to undertake a key role within our rapidly growing business. Littlewood Fencing is the leading fencing contractor in the UK, operating from its Head Office in Battle, East Sussex and with regional offices in Newport, South Wales and Birmingham. The company supplies and installs...
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Senior Chef de Partie
2 weeks ago
Battle, United Kingdom Crafted Full timeA hospitality firm is seeking a Senior Chef De Partie to lead the kitchen at Powdermills Hotel, Battle. This hands-on role requires strong leadership and a passion for quality food. Responsibilities include managing kitchen operations, inspiring the team with a seasonal menu, and upholding high standards of cleanliness and sustainability. Ideal candidates...
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Lead Breakfast Chef — Seasonal, Local
1 week ago
Battle, United Kingdom Crafted at Powdermills Full timeA new lifestyle hotel in the United Kingdom is seeking a Breakfast Chef to inspire a kitchen team with a seasonal, produce-driven menu. Responsible for daily kitchen operations, the role emphasizes sustainability and high standards while fostering a positive kitchen culture. Applicants should have proven experience in hospitality and a genuine love for...
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Breakfast Chef
1 week ago
Battle, United Kingdom Crafted at Powdermills Full timeAbout Crafted Crafted is a series of life-friendly hotels and spaces where guests can be themselves and fill up on the good stuff : nature, food, wellbeing, craft, people and play. We hope to open several hotels in the coming years, with our first coming in summer 2025 : Crafted at Powdermills, East Sussex. More specifics will follow as planning and pieces...
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Events Assistant
2 weeks ago
Battle, United Kingdom Crafted at Powdermills Full timeWe’re not hiring people to fill a seat or add to our headcount. We’re hiring people to craft our culture, ethos and success. This is a big deal for us, and we know it’s a big deal for you: a new role defines how you spend your days, who you spend them with, and what your future looks like. Together, we’ll shape each other’s entire trajectory. That...
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Trainee Estimator
2 weeks ago
Battle, United Kingdom Littlewood Fencing Limited Full timeHead office of a national fencing contractor seeks Trainee Estimator willing to work towards a formal qualification and progress their career within the construction industry. Littlewood Fencing is the leading fencing contractor in the UK, operating from its Head Office in Battle, East Sussex and with regional offices in Newport, South Wales and Birmingham....
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Head of People
5 days ago
Battle TN AE, United Kingdom Aspens Charities Full timeRole/Job Title: Head of PeopleLocation: Battle / home-based, with travel to Pembury and other locations in the South-East as requiredContracted Hours, Full-Time, permanent, 37 hours per week (Mon-Fri)Salary: £55,000 - £65,000 per annum FTEApplication Deadline Date: Monday 17th November 2025 (AM)We reserve the right to close this vacancy early if we receive...
