Senior Operations

Direct message the job poster from Justified Studio Role: Senior Operations & Project Manager Department: SLT Location: Shoreditch, London Justified Studio Justified is a creative consultancy shaping new futures through brand, digital, and campaign. We work with organisations that want to create impact, move culture, and build ideas that last. Our roots are in strategy, design, and technology, and we bring these disciplines together with precision and intent. We are building a consultancy model designed for the next decade. The world is shifting at speed, and perception of creativity is changing. Our approach blends senior expertise with tech‑enabled workflows, allowing a small team to deliver work with clarity, pace, and impact. Our ambition is simple: to prove that lean, focused teams can outperform traditional studios through sharper thinking, smarter systems, and work that pushes the standard. We are not scaling through headcount, we are scaling through quality, technology, and the strength of our methodology. Purpose This role exists to design how Justified works. As we continue to evolve the technology that supports our creative consultancy, the way we plan, deliver, and scale must continue to evolve also. Your purpose is to build the systems, processes, and rhythms that allows a small senior team to operate with pace, clarity, and conviction. This role is both strategic and practical. You will help architect the consultancy's operating model while leading delivery day‑to‑day. You are the link between ambition and execution. You will turn complex creative requirements into structured delivery. You will protect creative focus, increase visibility, and build the operational foundation that supports world‑class brand, digital, and campaign work. Your contribution will shape the next chapter of the studio, and the model we are building for the future. If you want responsibility, ownership, and the chance to shape a consultancy built for the future, this role offers that in full. Key Responsibilities Operational Design Redesign how the studio plans, tracks, and delivers work Build systems that increase speed, clarity, and predictability Integrate automation and AI into workflows to remove repetitive tasks and lift the quality of delivery Maintain accurate forecasting, capacity planning, and operational visibility across all work‑streams Improve documentation, governance, and process flows so the studio can scale without additional layers Delivery Leadership Lead delivery across brand, digital, and campaign projects Translate shifting inputs into clear plans, milestones, and responsibilities Manage budgets, timelines, risks, and communication with precision Partner closely with Strategy, Creative, and Digital leads to ensure delivery meets the ambition of the work Ensure outputs meet agreed creative, strategic, and commercial expectations Client Management Lead client communication on delivery, timelines, budgets, and scope Build trust through clarity, honesty, and proactive problem solving Protect the team’s time and focus through structured expectation setting Studio Operations Own core tooling including Notion, time tracking, scheduling, and communication systems Support financial operations across invoicing, revenue tracking, and profitability insight Identify operational issues early and introduce improvements that elevate both team and client experience What You Bring Experience delivering multifaceted brand, digital, or product projects A strong grasp of operational design and systems thinking Ability to turn complex or ambiguous inputs into structured direction Understanding of modern creative workflows and the potential of AI and automation Calm, clear communication and confidence leading clients A practical mindset that favours clarity and momentum Comfort working in a lean senior team where autonomy and accountability are essential How You Work You are a systems thinker with strong emotional intelligence. You understand how creative teams work and what they need to excel. You translate complexity into clear steps and build workflows that reduce friction and lift performance. You balance operational design with hands‑on project leadership, ensuring the studio runs smoothly while constantly improving how we deliver. You look at a challenge as a system, not a task You make complexity simple and actionable You keep teams focused, aligned, and equipped to deliver You anticipate issues and act before momentum is lost You communicate with honesty and precision You build processes that elevate the work, not constrain it Success Looks Like Delivery: Projects land on time, on budget, and with creative integrity Systems: Workflows are clear, documented, and repeatable Pace: The studio moves faster and with less friction Visibility: Forecasting and capacity planning are accurate and dependable Team experience: Teams feel supported, focused, and protected from noise Client experience: Clients trust the process and feel in control Commercial: Profitability is predictable and controlled Monthly Justified Socials Whether it’s a night out in London, playing football with the team, a creative workshop, or an exhibition, we make time every month to unwind, connect, and have fun together. Monthly Team Lunches on Fridays Every last Friday of the month, we come together for a studio‑wide lunch. It’s a great time to bond, brainstorm, and celebrate the month’s wins over delicious food, on us. Extended Christmas and New Year Break We value quality downtime. That’s why we offer an extended holiday break so you can truly relax, recharge, and start the new year refreshed. Annual Summer and Christmas Parties We celebrate big moments with memorable events. Our summer and Christmas parties are highlights of the year, filled with fun, festivities, and a chance to celebrate our achievements. Annual Bonus Structure We’re committed to recognising and rewarding your contributions. Our annual bonus structure is designed to celebrate the hard work you put in every day. Seniority level Mid‑Senior level Employment type Full‑time Job function Project Management and Information Technology Design Services #J-18808-Ljbffr