Customer Service Administrator, AD WARRIOR

6 days ago

Cirencester, United Kingdom Guardian Jobs Full time

Customer Service Administrator, AD WARRIOR Location: Cirencester, GL7 6JS Salary: £24,215-£27,319 p/a (fte) Vacancy Type: 16 hours per week on a rota, including evenings, weekends, and Bank Holidays The Role As the first point of contact for visitors, students, staff and contractors, you will create a positive first impression. You will greet guests, manage calls and emails, and respond to day‑to‑day queries, ensuring that everyone feels supported. Responsibilities Greet visitors, students, staff and contractors. Manage incoming calls and emails. Respond to day‑to‑day queries. Monitor and manage security systems, including CCTV and fire alarms. Maintain health and safety protocols and liaise with Estates and IT for car parking and access control. Handle incoming and outgoing mail, maintain first aid supplies, and coordinate emergency procedures. Assist with conference and Bed & Breakfast reservations, and provide internet access information to guests. Arrange transport, manage lost property, and occasionally lead site tours for visitors. Work closely with the Customer Services Team Leader and support colleagues when needed – flexibility and team spirit are key. Qualifications GCSE level education, including literacy and numeracy. Excellent communication skills. Confident telephone manner. Experience in a customer‑facing role. Comfortable using Microsoft Office. Ability to work on your own initiative with a proactive, problem‑solving approach. Shot Gun licence required to handle and store student firearms – full training will be provided. Benefits We offer a friendly and collaborative working environment, opportunities for personal development and career growth, a competitive salary and staff benefits package, and the satisfaction of helping make the university welcoming and well‑run. To Apply If you are interested in joining us and making a real difference to the university experience, please visit our website to find out more and apply. Closing date: 8 December 2025Interview date: 18 December 2025 The University is an equal opportunities employer and we welcome applications from candidates of all ethnic backgrounds. #J-18808-Ljbffr

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