Customer Service Advisor – Trinity College London
2 weeks ago
Customer Service Advisor – Trinity College London Overview Trinity College London is recruiting Customer Service Advisors to support candidates using its Secure English Language Testing (SELT) facilities and products. Advisors will be the first point of contact, guiding candidates through their exam journey, handling queries, and ensuring compliance with Trinity’s policies and regulatory requirements. Two positions are available: one permanent and one fixed‑term contract (12 months). Key Details Job Title: Customer Service Advisor Employer: Trinity College London Location: Preston, Lancashire (Hybrid – up to 3 days remote per week) Salary: £25,396.80 per annum Hours: Full‑Time (40 hours per week, including regular weekend work) Contract Type: Permanent and 12‑Month FTC (full‑time) Closing Date: 12 December 2025 Work Location: Hybrid (office + remote) Role Overview Customer Service Advisors provide friendly, professional support to candidates throughout their exam journey. Responsibilities include managing bookings, amending candidate details, cross‑checking data, and responding to queries about pricing and exam content. Advisors also collaborate with team leaders and management to report issues, complaints, and training needs. Key Responsibilities Provide first‑line support to candidates using SELT facilities and products Handle queries related to exam bookings, pricing, and exam content Amend candidate details and cross‑check data for accuracy Record actions for colleagues to follow Deliver a welcoming and professional service at all times Feedback issues and complaints to management to improve services Work collaboratively with team leaders and colleagues Required Skills and Experience Strong professionalism, even in challenging situations Ability to work under pressure while maintaining accuracy and detail Previous administrative and customer support experience Proficiency in Microsoft Office packages Strong work ethic and passion for customer service Hours of Work 40 hours per week, over 5 days Monday–Friday: 08:00–20:00 Saturday–Sunday: 08:00–17:30 Regular weekend work required Benefits Stimulating, inspiring, and fair work environment Range of employee benefits (details provided upon appointment) Commitment to diversity, equity, and inclusion Disability confident employer – accessible and supportive workplace Inclusive recruitment process, welcoming candidates from all backgrounds, including those with criminal records (in line with the Rehabilitation of Offenders Act 1974) Compliance Requirements Trinity College London does not sponsor visas in the UK Safer recruitment process applies, including: Right to Work in the UK Identity check Employment history check Financial probity check Highest academic qualifications check Basic DBS check Equal Opportunities Trinity College London is committed to diversity, equity, and inclusion. Applications are encouraged from candidates of all abilities and backgrounds. The organisation ensures fair interviews for applicants with disabilities, long‑term health conditions, or neurodiverse profiles. How to Apply Click here to apply via the Trinity College London careers portal before the closing date. Early applications are encouraged as the advert may close sooner if there is high interest. Application Deadline 12 December 2025 #J-18808-Ljbffr
-
Customer Service Advisor
2 weeks ago
Preston, United Kingdom Trinity College London Full timeOur Customer Service Advisors are the first point of contact for candidates using Trinity College London's Secure English Language Testing (SELT) facilities and products. You will be providing support and guidance through the entire candidate journey in line with Trinity's policies and regulatory requirements. The role will support all candidates with...
-
Customer Service Advisor
2 weeks ago
Preston, Lancashire, PR QE, United Kingdom Trinity College London Full time £20,000 - £25,000 per yearContract: Permanent, full-time and 12 month FTC, full-timeLocation: Preston (hybrid) Closing Date: 12 December 2025About the roleOur Customer Service Advisors are the first point of contact for candidates using Trinity College London's Secure English Language Testing (SELT) facilities and products. You will be providing support and guidance through the...
-
Customer Service Advisor: Candidate Support
2 weeks ago
Preston, United Kingdom Trinity College London Full timeAn educational institution in the UK is seeking a Customer Service Advisor to support candidates using their Secure English Language Testing facilities. You will guide candidates through their exam bookings and answer queries related to pricing and exam content. The ideal candidate should have strong customer service skills, professionalism, and experience...
-
Portuguese Speaking Customer Service Advisor
1 week ago
Preston, United Kingdom Service Care Solutions - Sales Full timeService Care Solutions are currently working alongside a remote call centre who are currently looking for a Portuguese Speaking Customer Service Advisor to join the expanding Portuguese support team. This role is based in Preston City Centre **ROLE**: Portuguese Speaking Customer Service Advisor **LOCATION**:Preston City Centre (PR1) **PAY RATE**:£19,500...
-
Spanish Speaking Customer Service Advisor
1 week ago
Preston, United Kingdom Service Care Solutions - Sales Full timeService Care Solutions are currently working alongside a remote call centre who are currently looking for a Spanish Speaking Customer Service Advisor to join the expanding Spanish support team. This role is based in Preston City Centre **ROLE**: Spanish Speaking Customer Service Advisor **LOCATION**:Preston City Centre (PR1) **PAY RATE**:£19,500 (rising...
-
Customer Service Advisor
1 week ago
Preston, United Kingdom dnata Full timednata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travel Republic, Travelbag and Sunmaster. We are now recruiting for Customer Service Advisors based at our flagship contact centre in Leyland or our recently renovated office in Kingston. In this role you will service after-sales calls from our customers,...
-
Schools & Colleges Liaison Officer
2 weeks ago
Preston, United Kingdom Myerscough College Full time**_My career at Myerscough College - Empowering Futures_** **About the role** **Are you passionate about shaping the future of education? Do you thrive on building connections with schools and colleges to empower students on their academic journey? If so, we have the perfect opportunity for you, due to expansion and internal careers progression we’re...
-
Customer Service Advisor
6 days ago
Preston, United Kingdom Talentbank Technology Full time**Customer Service Advisor **£100 - £125 per day/Inside IR35 2 months Preston Customer Service Advisor/Calls Handler/Project Administrator - 2 months - Preston - Inside IR35 An experienced Customer Service Advisor/Calls Handler/Project Administrator is sought for an initial 2-month contract with a client based in Preston. Due to new business wins, there...
-
Customer Service Advisor
7 days ago
Preston, United Kingdom GLL Full timeGLL is looking for a Customer Service Advisor based at West View Leisure Centre in Preston, Lancashire. If you have the passion for people needed to deliver a first-class customer experience, this is your chance to chance to become the friendly face of a busy leisure centre. As Customer Service Advisor, you'll enjoy making a difference to every person who...
-
Customer Service Advisor
1 week ago
Preston, United Kingdom GLL Full timeGLL is looking for a Customer Service Advisor at Fulwood Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres,...
