Customer Service Team Leader

3 days ago

Greater London, United Kingdom more. As Full time

Customer Service Team Leader – London We are on the hunt for a passionate, personable, and customer‑centric individual to become part of our expanding team as a Customer Service Agent. In this role, you will be the welcoming voice that greets customers, ensuring that each interaction is approached with care, professionalism, and sincere support. With a blend of patience and positivity, you’ll turn every engagement into an opportunity for customers to feel appreciated and understood. Reporting directly to the Customer Service Team Leader, you will represent the customer’s voice within the business, actively contributing to ongoing improvements by translating customer feedback into actionable insights. This is an incredible chance to influence our customer experience, nurture long‑lasting relationships, and play a crucial part in a growing business dedicated to sustainability. Customer Relationship Management Respond to all customer interactions across multiple platforms (email, live chat, Trustpilot, social, phone), ensuring consistently excellent service. Share customer insights and trends with the wider team to inform product development and marketing strategies. Foster strong, long‑term customer relationships that drive loyalty and advocacy. Operational Excellence Monitor and report on key customer service metrics including ticket volumes, response/resolution times, and customer sentiment. Act as a customer advocate by escalating unresolved issues and ensuring timely follow‑up and resolution. Help shape and improve customer service policies, FAQs, templates, and knowledge base content, AI interaction and deployment. Manage order queries, refunds, and warranty claims in line with company policies. Work with technical teams to ensure smooth handling of product‑related issues. Product Knowledge Build and maintain a strong understanding of Culligan’s water filtration products and industry trends. Communicate technical concepts clearly to customers, ensuring they feel informed and supported. Identify opportunities to improve processes, tools, and overall customer experience. Support the development of customer‑centric initiatives that contribute to business growth. About You At least a year of experience in a customer service leadership or supervisory position, preferably in fields like e‑commerce, consumer goods, or water filtration. Excellent written and verbal communication abilities, delivered with a friendly and professional approach. A naturally proactive individual with strong organisational skills, comfortable working remotely and independently. Familiarity and hands‑on experience with CRM platforms such as Gorgias or Zendesk. A genuine passion for sustainability and enhancing everyday wellness through improved water quality is definitely a plus 25 Days Annual leave Life Assurance Ongoing training and development opportunities Remote working, with monthly visits to our London office The opportunity to shape the future of our customer experience in a growing business A friendly, motivated, and supportive team environment 24/7 Employee Assistance Programme #J-18808-Ljbffr

  • Store Team Leaders @ Peckham Se15

    3 days ago

    London, United Kingdom team leader Full time

    Join Our Cake & Custard Factory Family as a Team Leader - Delivering Exceptional Customer Service! Are you passionate about creating memorable shopping experiences? Do you thrive in a fast-paced, customer-centric environment? If so, we have the perfect opportunity for you! We're seeking a dedicated Shop Assistant who understands the pivotal role that...

  • Customer Service Team Leader

    2 days ago

    Greater London, United Kingdom Paddy Power Full time

    Customer Service Team Leader Join to apply for the Customer Service Team Leader role at Paddy Power Get AI-powered advice on this job and more exclusive features. Your Role in the Team As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role...

  • Customer Service Advisor

    2 weeks ago

    London, United Kingdom British Gas - Customer Service Full time

    Join us, be part of more.Were so much more than an energy company. Were a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesnt rely on fossil fuels whilst living our powerful commitment to igniting positive change in our...

  • Customer Service Team Leader

    1 week ago

    Greater London, United Kingdom Paddy Power Full time

    Customer Service Team Leader Paddy Power As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. You will engage warmly with every visitor, provide best‑in‑class service and create a friendly atmosphere. Your enthusiasm for technology will help...

  • Customer Service Team Leader

    5 days ago

    Greater London, United Kingdom Paddy Power Full time

    Join to apply for the Customer Service Team Leader role at Paddy Power 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Your Role in the Team As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail...

  • Operations Team Leader

    1 day ago

    Greater London, United Kingdom Service Express Full time

    OverviewAre you a natural leader with a passion for operational excellence and team development? We’re looking for four Operations Team Leaders to guide our 24/7 Operations Analysts, ensuring seamless service delivery with a strong focus on IBMi systems. This is a new role where you’ll be the driving force behind shift performance, service quality, and...

  • Customer Service Team Leader

    3 days ago

    Greater London, United Kingdom ivee | The return-to-work platform Full time

    1 day ago Be among the first 25 applicantsivee is exclusively for people returning to work after a career break in the UKPlease do not apply if you are outside the UK.Have you taken a career break and are looking to return to work? Are you struggling to find flexible jobs that fit around your family life/caregiving?At ivee, we’re on a mission to help every...

  • Customer Service Team Leader

    7 days ago

    London, United Kingdom CitySprint Full time

    **Customer Service Team Leader | Permanent | London** **Salary: £23,000 - £24,500** **Days: 5 days out of 7 including bank holidays, Mon-Sun** **Hours: 40 hours per week** **Benefits**: - Competitive holiday allowance - Day off for your Birthday - Death in Service - Enhanced Maternity and Paternity - Additional day off when your child starts primary...

  • Customer Team Leader

    1 week ago

    Greater London, United Kingdom The Co-operative Group Full time

    Customer Team Leader Location: 34 - 49 Grays Inn Road , London, WC1X 8PR Pay: £13.99 per hour Contract: 24 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided...

  • Customer Service Team Leader

    5 days ago

    London, United Kingdom Sofa.com Full time

    **Company Description** At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands,...