Current jobs related to Enterprise Customer Success Manager - Greater London - incident.io
-
City Of London, United Kingdom Customer Success Full timeA leading data management company in the UK is seeking an experienced Senior Customer Success Manager to own the customer lifecycle from onboarding to expansion. You will drive customer success initiatives, engage with enterprise clients, and ensure measurable outcomes using Qumulo products. The ideal candidate has over 8 years of experience in customer...
-
Senior Customer Success Manager
2 weeks ago
City Of London, United Kingdom Customer Success Full timeAre you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Customers are the lifeblood of Qumulo. We are seeking strategic, customer-focused, and results-driven Senior Customer Success...
-
Customer Success Engineer II
2 weeks ago
City Of London, United Kingdom Customer Success Full timeAre you ready for new challenges and new opportunities?Join our team!Current job opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates as new positions become available.Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in...
-
Enterprise Customer Success Manager
2 weeks ago
Greater London, United Kingdom Global-e Full timeWe are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long‑term success of our clients in the UK. The Enterprise Customer Success Manager will be responsible for developing long‑term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by...
-
Enterprise Customer Success Manager
2 days ago
Greater London, United Kingdom Canonical Full timeEnterprise Customer Success Manager Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public...
-
Enterprise Customer Success Manager London
2 weeks ago
Greater London, United Kingdom Justt Fintech Ltd. Full timeEnterprise Customer Success Manager London Justt helps many of the world’s largest and most recognizable brands turn chargebacks from a constant headache into a managed, predictable part of doing business. Our AI-driven platform powers chargeback operations at scale, automating disputes end to end, recovering revenue that would otherwise be lost, and...
-
Enterprise Customer Success Manager
2 weeks ago
London, United Kingdom Robert Walters Full time**The Company**: I am working with a Venture-Capital backed series A LegalTech based in London who are at growth phase and looking to add an experienced and energetic Enterprise Customer Success Manager to their team. **The Role**: As the Enterprise Customer Success Manager you will report directly into the Head of Customer Success and the Founders of the...
-
Senior Manager, Enterprise Customer Success
2 weeks ago
Greater London, United Kingdom Autodesk, Inc. Full timeSenior Manager, Enterprise Customer Success page is loaded## Senior Manager, Enterprise Customer Successlocations: EMEA - United Kingdom - Offsite/Hometime type: Full timeposted on: Posted Todayjob requisition id: 25WD93428**Job Requisition ID #**25WD93428Autodesk is a hybrid company, but you will need to travel to our central London office on a...
-
Greater London, United Kingdom Postman Full timeA leading API platform company is seeking an experienced Customer Success Manager to drive post-sale strategy and engagement with Enterprise accounts in the UK. This role involves crafting Joint Success Plans, collaborating with internal teams for effective enablement, and managing critical customer relationships. Ideal candidates should have over 8 years of...
-
Greater London, United Kingdom Signal AI Full timeA leading AI technology company in Greater London seeks a Customer Success Manager to ensure clients derive significant value from their platform. You'll be responsible for managing enterprise accounts, driving customer adoption, and identifying opportunities for growth. The ideal candidate has experience with B2B customer success, excels in problem-solving,...
Enterprise Customer Success Manager
2 weeks ago
Enterprise Customer Success Manager – incident.io Join to apply for the Enterprise Customer Success Manager role at incident.io. Get AI‑powered advice on this job and more exclusive features. About incident.io incident.io is the leading all‑in‑one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve each time something goes wrong. Since launching in 2021, we’ve helped 800 companies—including Netflix, Airbnb and Block—to resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster. We’re a small team that cares deeply about pragmatism, quality, magic, and pace. We’ve raised £100M from Index Ventures, Insight Partners and Point Nine, alongside many angel investors who are founders and executives of world‑class companies. Responsibilities Leading seamless onboarding and integration for net‑new enterprise customers, ensuring a smooth transition to incident.io while delivering in‑depth training to maximize platform adoption and value. Building and maintaining strategic relationships with key stakeholders, acting as their primary point of contact and trusted advisor. Regularly engage with customers to understand their evolving needs and provide tailored, impactful solutions. Proactively addressing customer challenges and opportunities, delivering ongoing support to ensure satisfaction, retention, and continuous improvement while advocating for product enhancements where necessary. Identifying and driving expansion opportunities, including upsells and cross‑sells, by aligning our offerings with customer goals to deliver measurable value for both the customer and incident.io. Championing the customer voice internally by sharing actionable insights during Monthly Impact Review meetings and collaborating closely with Product, Engineering, Sales and Marketing teams to drive alignment and success. Qualifications Ample experience in Customer Success, Account Management or a related role with enterprise SaaS customers, with a proven track record of driving adoption, retention and growth in large, complex accounts. Exceptional relationship‑building and communication skills, with the ability to engage stakeholders at all levels. Experience partnering with Product, Engineering and Sales teams to align on customer needs, simplify technical details, debug issues and identify opportunities. Strong problem‑solving and strategic thinking skills with a proactive approach to addressing customer challenges and delivering results that make their experience with incident.io magic. Desire to work in a fast‑paced start‑up environment where things can be ambiguous and you need to operate with autonomy. Benefits Market‑leading private medical insurance Generous parental leave First Friday of the month off Generous annual leave/PTO allowance Competitive salary and equity Remote working and personal development budget Enhanced pension/401k Base pay range Compensation Range: £100K - £120K Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industries Software Development #J-18808-Ljbffr
