Customer Service Agent

2 weeks ago

Warrington, United Kingdom Michael Page Full time

We are seeking a motivated Customer Service Agent to join our team, supporting our industrial/manufacturing operations. The ideal candidate will play a key role in maintaining high customer satisfaction by providing excellent service and efficient communication.

Client Details

This opportunity is with a well-established company in the industrial/manufacturing sector. They are a reputable medium-sized organisation committed to delivering quality services and maintaining strong relationships with their clients.

Description

Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
Process customer orders accurately and efficiently, ensuring timely delivery.
Collaborate with internal teams to resolve customer issues and provide updates.
Maintain accurate customer records and update account information as needed.
Assist with handling complaints, providing solutions, and following up to ensure resolution.
Support the Customer Service team in achieving departmental goals and KPIs.
Provide product information and guidance to customers when required.
Identify opportunities to improve customer service processes and suggest enhancements.Profile

A successful Customer Service Agent should have:

Any customer service experience.
Strong communication and interpersonal skills to build rapport with customers and colleagues.
Proficiency with computer systems, excel and customer relationship management (CRM) software.
Excellent problem-solving abilities and a proactive approach to challenges.
An organised and detail-oriented mindset to manage multiple tasks effectively.
A customer-focused attitude with a commitment to delivering quality service.Job Offer

Competitive salary ranging from £26,000 per annum, subject to increase post probation.
Permanent position with opportunities for career growth.
Supportive and professional work environment.
Comprehensive benefits package to support your well-being

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