Customer Service Manager

1 week ago


City Of London, United Kingdom WEbook, Inc. Full time

OverviewOversee the contact centre to ensure ticket buyers receive the best possible experience while managing team performance and operational efficiency.Key ResponsibilitiesProvide the best possible experience for ticket buyers.Set, monitor, and meet contact centre rota and performance targets for efficiency and quality.Manage the daily operation of the contact centre, including coaching and motivating agents.Identify training needs and develop/deliver training material.Record statistics, user rates, and performance levels, preparing reports as required.Handle any matters requiring escalation.Qualifications3+ years in customer service management, preferably in ticketing or live events.Strong leadership, coaching, and team management skills.Excellent communication and problem-solving skills.Experience with contact centre tools and CRM systems. #J-18808-Ljbffr


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