Customer Service Manager
1 week ago
OverviewOversee the contact centre to ensure ticket buyers receive the best possible experience while managing team performance and operational efficiency.Key ResponsibilitiesProvide the best possible experience for ticket buyers.Set, monitor, and meet contact centre rota and performance targets for efficiency and quality.Manage the daily operation of the contact centre, including coaching and motivating agents.Identify training needs and develop/deliver training material.Record statistics, user rates, and performance levels, preparing reports as required.Handle any matters requiring escalation.Qualifications3+ years in customer service management, preferably in ticketing or live events.Strong leadership, coaching, and team management skills.Excellent communication and problem-solving skills.Experience with contact centre tools and CRM systems. #J-18808-Ljbffr
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Customer Service
4 days ago
Welwyn Garden City, United Kingdom Customer Service and Call Centres Full timeJob Title: Customer Service Location: Welwyn Garden City **Salary**: £12.47 per hour Contract: Full Time, Monday to Friday 9:00am - 5:00pm The Role: Our client is looking for a confident and pro-active Customer Service Executive, to join their busy team in Welwyn Garden City. Working in the travel industry, no two days are the same and you must be...
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Customer Service Advisor
1 week ago
London, United Kingdom British Gas - Customer Service Full timeJoin us, be part of more.Were so much more than an energy company. Were a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesnt rely on fossil fuels whilst living our powerful commitment to igniting positive change in our...
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Customer Service Manager
4 days ago
City Of London, United Kingdom COREcruitment Full timeCustomer Service Manager – B2B Drinks Platform – London – Up to £50,000 plus package This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform. We are...
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Customer Service Manager
1 week ago
City Of London, United Kingdom River Island Full timeCustomer Service Manager – River Island Location: Head Office, Chelsea House, West London Responsibilities Customer Relationship Management: Build and maintain strong, long‑lasting relationships with key customers, ensuring high levels of satisfaction and loyalty. Act as the primary point of contact for key accounts, providing personalised support and...
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Customer Services Manager
2 days ago
City of London, United Kingdom CBC Resourcing Solutions Full timeCustomer Services Manager - Asset Finance London Salary to £40,000 to £45,000 plus bonus and benefits Our client is a fast-expanding,substantially backed asset finance business specialising in the provision of a range of funding options into the UK SME and mid-corporate sectors. **Key Requirements**: - Be the point of contact for Customer Service...
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Manager, Customer Service
1 week ago
City Of London, United Kingdom SquareTrade Full timeOverviewOversee SquareTrade’s European Customer Service operations to ensure excellence in every customer interaction. This includes supporting SquareTrade’s strategic goals to:Collaborate with outsourced service providers (OSPs) to meet our contractual SLAs with our PartnersContinuously enhance our customer service platforms to improve the end-to-end...
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Associate Director
6 days ago
City Of London, United Kingdom Moody's Investors Service Full timeAt Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world...
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Customer Success Management Associate
2 days ago
City Of London, United Kingdom Moody's Investors Service Full timeAt Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world...
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Customer Support Specialist
2 weeks ago
London, United Kingdom The Talent Manager Full time**Customer Support Specialist** **About The Talent Manager** The Talent Manager is the UK's leading recruitment and networking platform for the Film, TV and content creation industries. Helping creative companies find, track and develop diverse talent and helping over 100,000 content creators be found by the best companies and hear about the latest...
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Customer Service Representative
1 week ago
London, United Kingdom Service Graphics Full timeWe are now hiring and looking for the right person to join us at Service Graphics, the UK’s largest integrated print and design company as a Customer Service Representative based at our city centre location in London, EC4R. - About the role _ We aim to give our customers a great experience every time they contact us, so we need someone who is a great...