Account Manager

4 days ago

Welwyn, United Kingdom The Orange Square Company Full time

About The House Of CreedThe House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.About The RoleWe are seeking an Account Manager to join our esteemed department store in John Lewis Welwyn Garden City, tasked with overseeing our Creed Fragrance division. This role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. If you possess a passion for luxury products, and robust leadership capabilities, we encourage you to apply for this pivotal position. This is a full-time role 5 days, 37.5 hours per week.Key ResponsibilitiesProduct Knowledge and Team Leadership: Develop a comprehensive understanding of Creed Fragrances and ensure your team is equally knowledgeable. Provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.Sales Excellence and Stock Management: Strategically achieve sales targets and maintain optimal stock levels. Deliver exceptional customer service to create memorable experiences and foster brand loyalty. Uphold impeccable standards of visual merchandising at the fragrance counter.Relationship Management: Cultivate and maintain strong relationships with stakeholders, both internally and externally. Collaborate with external agencies to execute promotional activities effectively.Compliance and Administration: Ensure adherence to company policies and streamline administrative processes for efficiency.Market Awareness: Stay informed about industry trends and provide strategic insights to enhance business performance.Communication and Reporting: Maintain transparent communication channels with superiors and stakeholders. Provide regular reports on sales performance and relevant activities.Leadership and Motivation: Exemplify positive leadership qualities and promptly address any challenges within the team. Clearly communicate expectations and provide ongoing support and guidance.Promotional Activities: Identify and capitalise on promotional opportunities to maximise brand visibility and sales. Collaborate with relevant parties to ensure the success of promotional initiatives.Qualifications And SkillsProven track record in retail sales and management, particularly within the luxury fragrance or beauty sector.Exceptional leadership abilities and effective team management skills.Extensive knowledge of luxury products, with a focus on fragrances.Demonstrate ability to exceed sales targets and drive business growth.Strong organisational skills and proficiency in administrative tasks.Familiarity with retail industry regulations and compliance standardsLine Of ReportingThis role reports into the Sales and Education ManagerBenefits32 days paid annual leave (pro rata for part time employees)Monthly competitive commission structureExtra day off for your birthdayProduct allocation with discounted rateClothing allowanceContribution into company pensionCareer progression & TrainingLength of service rewardsLocation: John Lewis Welwyn Garden City #J-18808-Ljbffr

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