Health and Social Care Officer

Contract Type: Fixed Term to September 2027 Working Hours: 37 hours per week Worker Type: Hybrid Worker Salary: Starting Salary is £28,598 (Level 1) rising to £31,022 (Level 4) per annum (pro-rata for part-time) Location: Dragon Court, Bilborough, Nottingham, NG8 3JD We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. You can read more about the different benefits offered to colleagues working for Nottingham City Council here. About the Role Health and Social Care Officers (HSCOs) are responsible for triaging, co-ordinating referrals and providing information and advice to citizens and professionals at our busy 'front door' for Nottingham City Adult Social Care. You will enable decision-making and risk management on behalf of citizens requesting access to social care support. HSCOs play a key role in promoting the independence and well-being of the citizens referred in by providing advice, support and information. This then helps citizens navigate through to the right services based on the information you have gathered in this triage process. HSCOs assist in the delivery of an efficient and effective referral service for vulnerable adults, sometimes with complex needs or in difficult and unpredictable situations. Applicants should have a good understanding of the variety of services that are available to meet an individual's needs whether through preventative support or commissioned services. What skills are we looking for? Excellent customer service skills Highly developed organisational, administrative and negotiating skills A thorough understanding of adult social care issues To be diplomatic and approachable with the ability to develop positive relationships and have an awareness of the barriers that may affect communication. The ability to make judgements regarding referrals and requests in relation to complex adult social care situations and safeguarding concerns. You will need to have an understanding of risk management when triaging and coordinating referrals to make sure that citizens are seen by the most appropriate team/ service at the right time to meet their needs. The ability to handle telephone calls from distressed referrers, citizens or carers experiencing potentially complex problems and be able to act appropriately in a supportive, empathetic and courteous manner. -A DBS enhanced check for a regulated activity is required for this post. You can find the job description for this post here. At Nottingham City Council, we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on additional information for applicants page. For informal enquiries please contact Chris Corder, by telephone on 07958296163 or by email. Closing Date: 5th December 2025 Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: TBC If you have any technical issues when completing your application, please contact our Employee Service Centre https://emss.org.uk/support By applying to this job, you agree to our Terms & Conditions. #J-18808-Ljbffr