Customer Success Manager

7 days ago

Market Harborough, United Kingdom Innovo Global Talent Full time

Base Pay Range This range is provided by Innovo Global Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Customer Success Manager - Ignite Your Career with a Dynamic Team Are you someone with ambition and a spark that sets you apart? Do you thrive on getting stuck in and making a real impact? This role is perfect for those with bags of energy and drive, ready to take their career to the next level. Responsibilities As a Customer Success Manager, you will be the client’s first strategic point of contact. This position is not just about sales; it’s about building meaningful relationships and guiding clients through their journey. You will manage the Discovery process, which includes qualifying opportunities, understanding operational challenges, gathering initial requirements, and positioning the company’s capabilities in a clear, credible, and professional manner. Once a client is in the sales loop, you will own the relationship and all future interactions from a sales perspective. You will not be responsible for technical aspects (this is handled by engineering), nor are you expected to be a traditional salesperson. Instead, you’ll manage the front-end solution journey—ensuring clients feel understood, informed and guided—before progressing through the sales loop. Qualifications Ideal candidates will have experience in a sales or commercial role, demonstrating strong organisational skills and the ability to ask clients the crucial questions: "Why?" and "How can we help?" Your ability to communicate effectively with clients, learn quickly, and thrive with responsibility will be key to your success. Joining one of the fastest-moving companies in the UK, you will have the chance to grow and develop in a supportive and dynamic environment. This is a role for someone who is strong in customer-facing communication, eager to learn, and ready to take on new challenges. If you are ready to bring your energy and drive to a role that values your ambition and spark, this could be the perfect next step in your career. Seniority Level Mid-Senior level Employment Type Full-time Location Market Harborough, England, United Kingdom #J-18808-Ljbffr

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