Practice Manager

Were looking for an organised and enthusiastic Practice Manager / Business Manager to join our friendly, well-established practice on a 12-month maternity cover contract. This is apart-time role (24-32 hours per week) we areflexible on the working days and hours, this will be discussed during the interview process.This is a fantastic opportunity for either an experienced manager seeking a rewarding and varied role, or an Assistant Manager / Team Leader ready to take the next step into practice management. Youll be supported every step of the way, with a comprehensive handover, training, and ongoing guidance to ensure you feel confident and equipped to succeed.Youll play a key role in keeping our practice running smoothly day-to-day supporting both our clinical and administrative teams, overseeing operations, HR, finance, compliance, and patient engagement, and helping to shape the continued success of our services.If youre a proactive, people-focused leader who thrives in a busy environment and is passionate about delivering excellent patient care, wed love to hear from you.Main duties of the jobKey Responsibilities:Oversee daily operations and ensure the practice runs efficiently and effectively.Lead, support, and develop staff across both clinical and administrative teams.Manage HR processes, recruitment, appraisals, and staff development.Oversee financial management including budgets, payroll, and reporting.Maintain compliance with policies, health & safety, and information governance.Coordinate practice meetings, rotas, and internal communications.Support the delivery of quality targets (QOF) and service improvements.Liaise with the PCN, ICB, and other external partners.Manage patient feedback, complaints, and communication channels.Contribute to practice planning, development, and marketing activities.About usLepton & Kirkheaton surgeries is a well-established andhighly regarded GP practice, operating across two locations in Huddersfield.With a dedicated team of three GP partners, we pride ourselves on deliveringexceptional healthcare services to our community in a welcoming andcompassionate environment. We are a close-knit and supportive practice, whereevery team member plays an essential role in ensuring that patients receive thehighest standard of care.Our practice is committed to providing a patient-centeredapproach to healthcare, where every individual is treated with respect andcompassion. We work hard to create an atmosphere where patients feel valued andcared for, while also supporting our staff in their personal and professionalgrowth.Mission Statement:Our mission is simple:To Provide Quality Care, In aSafe and Courteous Manner.Job responsibilitiesPrimaryResponsibilitiesThefollowing are the core responsibilities of the practice manager. There may beon occasion, a requirement to carry out other tasks; this will be dependentupon factors such as workload and staffing levels.Thepractice manager is responsible for:a.Overseeing the day-to-day operations of the practice,ensuring staff achieve their primary responsibilitiesb.Functional management of all clinical and administrativestaffc.Direct line management of the following staff: Operationsteam leader, Reception team leader and all clinical staff.d.Managing the recruitment process for the practicee.Establishing, reviewing and regularly updating JobDescriptions, objectives and Person Specificationsf.Managing all contracts for servicesg.Leading change and continuous improvement initiativesh.Coordinating the reviewing and updating of all practicepolicies and proceduresi.Coordinating and lead the compilation of practice reportsand the practice development plansj.Developing, implementing and embedding an efficient businessresilience plan (BRP)k.Managing the financial elements of the practice, includingbudgets, petty cash, payroll and accounting software.l.Ensuring the team reach QOF targets (supported by the QOFleads)m.Coordinating the practice diary, ensuring meetings arescheduled appropriatelyn.Liaising the PCN, ICB and attending external meetings asrequiredo.Marketing the practice appropriatelyp.Managing the Patient Participation Groupq.Managing all complaints effectivelyr.The management of the premises, including health andsafety aspects such as risk assessments and mandatory training. Act as thebuilding manager, dealing with defects, maintenance and all other associatedtaskss.Managing the practice IT system, delegating staff to actas administrators.t.Ensuring compliance with IT security and IGu.Coordinating of all projects within the practicev.Ensuring all staff have the appropriate level of trainingto enable them to carry out their individual roles and responsibilitieseffectivelyw.Maintaining the practice and NHS choices websitesx.Coordinate all HR functions, eg. staff absences, appraisals,performance and disciplinary processes.y.Supporting the overall practice clinical governanceframework, submitting reports for OQF, enhanced services and other reportingrequirements using CQRS / Open Exeter etc.SecondaryResponsibilitiesInaddition to the primary responsibilities, the practice manager may berequested to:a.Deputise for the partners at internal and externalmeetingsb.Act as the primary point of contact for NHS(E), CCG,community services, suppliers and other external stakeholdersc.Partake in audit as requested by the audit leadPerson SpecificationExperienceExperience:Experience of working with the general publicExperience of managing accounting procedures including budget and cash flow forecastingExperience of working in a healthcare settingExperience of managing large multidisciplinary teamsExperience of performance management, including appraisal writing, staff development, and disciplinary proceduresExperience of successfully developing and implementing projectsExperience of workforce planning, forecasting, and developmentSkills:Ability to exploit and negotiate opportunities to enhance service deliveryExcellent communication skills (written, oral, and presenting)Excellent leadership skillsStrategic thinker and negotiatorAbility to prioritise, delegate, and work to tight deadlines in a fast-paced environmentEffective time management (planning & organising)Ability to network and build relationshipsProven problem-solving and analytical skillsAbility to develop, implement, and embed policy and procedureAbility to motivate and train staffPersonal Qualities:Polite and confidentFlexible and cooperativeExcellent interpersonal skillsMotivated and proactiveAbility to use initiative and judgementForward thinker with a solutions-focused approachHigh levels of integrity and loyaltySensitive and empathetic in distressing situationsAbility to work under pressureConfident, assertive, and resilientAbility to drive and deliver change effectivelyAbility to motivate teams, enhance morale, and maintain a positive working environmentOther Requirements:Flexibility to work outside of core office hoursMaintains confidentiality at all timesFull UK driving licenceNHS / Primary Care General Practice experienceRelevant health and safety experienceExperience of chairing meetings, producing agendas and minutesSkills:QualificationsGood standard of education with excellent literacy and numeracy skillsEducated to degree level in healthcare or businessLeadership and / or Management QualificationDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Part-time,Flexible working,Compressed hours #J-18808-Ljbffr