Multi-Unit Team Leader

OverviewAt H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.We strive to continuously improve our business and have committed to a long-term strategy known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.Joining us as a Multi-Unit Team Leader, you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business.ResponsibilitiesLead three H&R Block tax offices and manage customer‑centric teams to accelerate seasonal tax business.Lead the development of associates, deliver outstanding client experiences, and achieve office growth objectives across three offices.Oversee staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.Partner with the District General Manager to create and implement office growth plans and client growth targets.Assist with recruiting and interviewing candidates for tax office positions.Conduct timely performance reviews and address performance concerns with support from the Associate Relations Center.Foster an engaging team environment across all offices through training, coaching, and recognizing contributions.Lead daily team meetings and communicate essential information to tax office associates.Create associate work schedules across all offices and ensure accurate timekeeping and labor management.Travel between offices as required.Prepare tax returns as needed after successful completion of the Income Tax Course or Tax Knowledge Assessment.Schedule and Work ArrangementStart a flexible part-time schedule in the fall to prepare for the busy tax season.From January to April, transition to full-time, including evenings and weekends as needed.In-person work only; this role is not remote.Qualifications and ExpertisePeople management experience with the ability to grow and develop associates.Aptitude for executing growth plans and fostering a growth-oriented culture.Strong decision-making and judgment skills; able to perform in a fast-paced environment with minimal supervision.Strong interpersonal and communication skills with a customer-centric mindset.Computer proficiency with MS Office.Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience.Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course if preparing tax returns.Pay and BenefitsThe pay range for this position is listed below. Local minimum wage laws apply. Individual pay decisions depend on job-related factors such as experience, education, skill, performance, and geographic location. Eligible associates may participate in incentive compensation or short-term incentive plans; benefits include medical coverage, 401(k), and Employee Stock Purchase Plan.Pay Range: $15.00 - $40.00 per hour.Benefits include medical coverage, 401(k), Employee Stock Purchase Plan, and other programs subject to eligibility.Details available at blockbenefits.com.Why Join and Equal OpportunityH&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity, or national origin, as well as age, disability, religion, sexual orientation, gender identity or expression, or veteran status.If you’re looking to make an impact, H&R Block is the place for you.CommunityYou will be part of a connected culture built on trust, care, and belonging. We strive to create an environment where everyone feels safe to bring their authentic self to work every day and to belong as part of a larger team. The organization is recognized globally for its Best Companies status, and you will be surrounded by colleagues committed to helping each other grow.Pay information provided as required by local law. All pay decisions are based on experience, education, skill, performance, and location. This description is not a contract of employment and is subject to change. #J-18808-Ljbffr