Learning and Development Administrator

Learning and Development Administrator

Telford

Permanent

Circa £28000

Monday – Friday 8.30am – 5pm + 25 days holiday + BH

We are seeking a proactive and detail-oriented Learning and Development Administrator to join our Learning and Development team. In this role, you will work closely with the Learning and Development Coordinator to support the delivery of both in-house and external training programmes. You will play a key part in maintaining accurate training records, coordinating training logistics, and supporting employees with their learning and development needs.

Responsibilities and duties will include, but not limited to:

* Serve as the first point of contact for all learning and development enquiries, ensuring timely and professional communication.

* Maintain accurate and up-to-date training records, ensuring all documentation is electronically filed and organised within the HR system.

* Create and update Standard Operating Procedures (SOPs) as required.

* Input and monitor training data for Production and Warehouse pathways using the training matrix.

* Ensure operator training levels are current and accurately recorded.

* Track employee training progress and coordinate refresher training when necessary.

* Provide HR and Payroll with relevant training data, including employee names, pathways, and training levels.

* Record training hours on KPI spreadsheets and ensure alignment with the training budget.

* Add new employees (including temporary staff) to the training database and update records for leavers.

* Archive leaver files both digitally and in hard copy.

* Maintain comprehensive training records, including course materials, attendance logs, and evaluations.

* Support general administrative tasks such as handling post, booking meeting rooms, taking minutes, managing diaries, processing expense claims, and arranging travel and accommodation.

* Assist in the development of training materials including presentations, handouts, and e-learning modules.

* Answer internal and external telephone calls in a professional manner.

* Adhere to all company policies and procedures, including Health & Safety, Hygiene, and ISO 9000 standards.

* Provide support to the Learning and Development Coordinator and undertake any other reasonable duties as required.

Skills and Experience

* A good understanding of learning and development processes, policies, and procedures.

* GCSEs (or equivalent) in Maths and English at grade C or above (preferred).

* 1–2 years’ experience in a training or learning and development environment is desirable; however, transferable skills from other sectors will be considered.

* Familiarity with production machinery and roles is advantageous, or a willingness to learn.

* Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.

* Strong organisational skills with excellent attention to detail.

* Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.

* Excellent communication and interpersonal skills.

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.

Reference: DE26763