Fraud Risk Manager

Fraud Risk Manager Location: Manchester Salary: Up to £58k Hours: 35 hours per week, full time Mission: Want to change the world? Choose a career that makes a difference. At The Co-operative Bank we’re proud to be different. We’re proud of our values and ethics, and our unique, customer‑led Ethical Policy that shapes everything we do. Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don’t just help people with their money, but help people fight for justice and the causes they care about. We put people at the heart of every decision we make and there’s never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations. Join us and help us continue to make progress in environmental and societal change, all with the UK’s original ethical bank. Role As a Fraud Risk Manager, you’ll be shaping, defining and leading specialist Fraud support to ensure that the wider bank functions comply with the Bank’s Fraud risk policies, control standards and procedural documentation and across the Risk Management Framework. You’ll also give expert advice and guidance to enable Fraud responsibilities across both Retail and SME banking environments, to be fully understood with sufficient evidence in place to ensure that the Executive Directors are able to discharge their SMR and risk owner accountabilities. Key Accountabilities Provide Fraud expertise and consultancy support across all areas of accountability. Carry out analyses and investigations (independently or through technical/specialist leadership) of complex problems, issues and opportunities. Present your own ideas and views, raise issues and challenge where appropriate. Review and assess compliance of existing Fraud processes and procedures with the Bank wide control standards. Where gaps or deficiencies are identified, ensure that an appropriate remediation plan is in place and tracked through to a conclusion. Review, develop and analyse Fraud Risk MI in order to identify emerging Fraud risks and issues or deficient controls. Provision of trusted, fit for purpose advice and support to business areas to ensure the customer receives fair outcomes and avoids Fraud‑specific and/or PSR breaches. Develop Fraud training, awareness strategies and action plans where Fraud requirement gaps or capability issues are identified. Ensuring corrective actions are delivered on a timely basis and in line with regulations. Knowledge, Skills and Experience Required Detailed understanding of operational processes across Retail & SME channels. Expert Fraud knowledge. High level of understanding of the Risk Management Framework. Hold a relevant professional qualification with respect to Fraud, Risk or Assurance. Strategic thinking – identifying strategic risks and helping define objectives and plans demonstrating a clear understanding of the bank’s strategy. Excellent stakeholder management and negotiation skills. Ability to interact and influence with stakeholders across all levels of the organisation. Excellent verbal and written communication skills. Comprehensive understanding of company strategy and objectives and has the ability to directly align role to the business strategy. What You Can Expect From Us Flexible and home working options 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days Competitive pension with up to 10% employer contribution Income protection / life assurance Commitment from employers on continued learning & development Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family. 2 paid days for volunteering per year ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme. Family friendly policies and supportive working environment Colleague network groups committed to inclusion and diversity within our Bank. We can only consider candidates with the right to work in the UK at this time. Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks. #J-18808-Ljbffr