Senior Change Manager

OverviewThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Company DescriptionNetcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors.Netcompany have ambitious growth plans for the next few years and will continue to win and deliver multi-million-pound projects, offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding careerJob DescriptionOur Service Management Practice delivers infrastructure support services to several clients, across multiple sectors. The current Service Delivery team is approximately 20 strong and offers prospective candidates with the opportunity for significant recognition, exposure to the latest services and technologies and career development, across multiple business areas.Our Change Manager are typically responsible for the facilitation and governance of the Change Management processes, including the analysis, QA and management of change requests within the Service Management toolsets.The team is consistently looking to review and evolve current ways of working, this is a great opportunity to contribute and help drive change in the way the function operates, ensuring best practice processes are adopted and service management tooling fits the teams' requirements.The role is primarily Leeds based however our Change Managers are expected to work at our client locations as and when required.Key responsibilitiesEffectively manage the end-to-end change lifecycle and identify and document continual improvements.Act as the central point for change submissions and day to day management of change requests.Arrange, chair, record and distribute change details and minutes from the weekly Technical Review, Change Advisory Board (CAB) and Emergency CAB meetings.Identification and allocation of relevant change approvals.Conducting & verifying post implementation reviews, investigating issues arising out of change implementation.Reporting of change to both internal and customer management teams.Production of Change Approval Board (CAB) and Forward Schedule of Change (FSC) reports & minutes.Participate in internal & customer end-to-end user groups to improve the efficiency of future deliveries and business processes.The Change Manager will drive continuous improvements to the quality and efficiency of the change management process.Ensure operational teams adhere to our quality standards within the IT Service Management toolsets.Production of customer communication for system changes.Comprehensive daily, weekly and monthly reporting for Change Management.Documentation and ownership of the Change Management processes.Key Stakeholder management and collaborative working with clients and suppliers.Supplier engagement/management within a SIAM environment including liaison with other Netcompany business units and support services.Support the Service Improvement in transitioning IT Services to an ITIL 4 compliant and ISO20000 accredited service.Provide Input into the monthly reporting pack for Change ManagementQualificationsPrevious Change Management experience in an Enterprise environment.The candidate must be delivery focused with a positive 'can do' attitude.Self-motivation, flexibility, initiative and integrity are required to ensure that our clients and the Netcompany management have a high degree of confidence in the candidate's ability to efficiently deliver within the role with minimal intervention.During business-as-usual periods the candidate will be expected to actively initiate and pursue service improvement tasks.The candidate must have experience of differing support models and be able to appraise these against a set of SLAs/KPIs.Good oral and written communication skills are essential to ensure all parties associated with the service maintain a clear understanding of the status of the service and associated tasks at all times.Be able to produce clear and concise written reports and information.Experience of working in a multi-provider environment would be advantageous.Strong attention to detail and the ability to maintain effective control over many tasks in parallel.ITIL Foundation level certification is highly desirable.Excellent understanding of Service Management practices.Experienced working in a fast-paced, multi-supplier, ITIL aligned environment and demonstrate a passion for Customer Service and Continual Service Improvement.Proficient use of ticketing toolsets including ServiceNow for effective Change Management.BPSS or eligible for clearance.Additional InformationNetcompany AcademyThrough our Netcompany Academy, we offer a diverse range of courses, seminars and certifications carefully curated to support your development. As you advance in your career, the Academy tailors its offerings to enhance your managerial skills, deepen your understanding of methodologies, hone your leadership abilities, and fine-tune your strategic acumen.As you progress through the content, you'll naturally take on more responsibility and network with your peers.EssentialsMust be willing to do UK based travel for projects.Must have the right to work in the UKMust be able to attain a UK Security ClearanceBenefits include25 days' holidayPrivate Medical Health care via VitalityPension contribution, Life AssuranceProfessional certifications supported as part of learning and development.A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.Company informationJoin Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees' Choice Awards for 2024.At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe\'s most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme.If you need any reasonable adjustments or extra support during the recruitment process, please contact us at reasonableadjustments@netcompany.com. #J-18808-Ljbffr