Business Change Manager

**BUSINESS CHANGE MANAGER** Are you looking to join a company you can truly grow with that provides industry training, support for obtaining certifications, and clear career progression paths and opportunities? One of the clients we work most closely with, a legal firm in Leeds city centre that specialises in the financial and insurance sectors, is looking to expand their IT Strategic Change team. They have a friendly, supportive and trust-based environment, are truly passionate about retaining and rewarding talent, and provide training and ample opportunities for career progression, no matter what your ambitions are. They're all about sharing knowledgeand experiences, and they always recognise everyone's input and contributions. If you are passionate about your personal development, they will help you set up a plan to support this from the outset. They are also great at setting up frequent reviews to ensure you are staying on track and feeling that you are both adding value to thebusiness and getting what you need from your job. This Business Change Manager role combines Project Management and Business Analysis and will have you be responsible for scoping and delivering strategic change in line with the wider business's vision, values and goals. **What we're offering**: - A salary of up to 50k - A mostly remote role - usually up to once or twice a month in the office - Access to industry-leading training and certifications - Clear expectations and opportunities for development and career progression **Skillset required**: - Demonstrable experience in a similar role - Strong experience as Project Manager and/or Business Analyst - Strong experience of working in business change projects and/or environments - Experience of project scoping and management, resource allocation, time and deadline management, and a strong sense of prioritisation and organisation - A relationship-led approach and coaching, mentoring and guiding mindset - Outstanding communication and stakeholder management skills - internal and external, as well as at all levels **Key responsibilities**: - Act as a "bridge" between the Strategic Change Team, support areas, and business operations - Develop change management plans for projects and/or change initiatives. - Conduct business impact analysis and design proportionate change interventions. - Identify risks and with the Project Board, develop risk mitigation strategies. - Define project benefits, assess progress towards delivery, and achieve measured improvements across the firm - Create, adapt, adopt, invent, and improve Customer Experience solutions to achieve business outcomes and optimise the customer experience - Provide milestone progress reporting and other updates to management and project teams, and communicate feedback, challenges, roadblocks, insights effectively and concisely to appropriate audiences and stakeholders - Influence and actively participate in the design, development, delivery, and management of a project change communication strategy and support its execution - Engage and support senior leaders, managers, and supervisors to drive change management - Identify, define and track the benefits and operational outcomes required of any changes delivered - Identify anticipated resource requirements, communicate expectations from the outset and throughout the life of any project - Prepare affected business areas for transition to new ways of working - Work with impacted groups to assess change readiness. - Be a key influencer for cultural change and internal adoption of customer experience mindset focused on listening to customers - Identify and manage anticipated resistance to change - Lead change management work streams following the necessary methodology/processes, engaging project teams and providing guidance on their roles and responsibilities - Demonstrate and role model Change Management behaviours as well as leadership and expertise in Change Management methodologies through active coaching/training of others as required - Take the lead on transition management, ensure business as usual is maintained during the transition and that changes are effectively integrated and owned - Provide input and support the design and delivery of training programmes - Fully participate in developing financial budgets for SCT projects, regularly reporting against budget expectations - Working with the Director of Strategic Change Delivery, highlight any material issues or developments affecting the team or firm - Request resource in good time, allocating tasks in line with project deliverable priority, working with other team members and business areas where resource constraints may threaten delivery to timeline to achieve a positive outcome - Advise and supervise colleagues on assigned projects and within own areas of knowledge and responsibility - Assist in the development of client relationships to include involvement in tenders, client audits and added value work as required - Contribute to the delivery of the key performance targets by achieving own objectives effectively - for example, productivity, leakage, budget, fraud and service targets as appropriate to the Team - Effectively use the case management system to ensure data held is accurate and up to date - Meet financial targets and other objectives - Respond to all requests for information and assistance from other teams in a timely manner