Guest Relations Manager

1 day ago

Greater London, United Kingdom Park Plaza Full time

Join to apply for the Guest Relations Manager role at Park Plaza. As the friendly face at Park Plaza Westminster Bridge London Hotel, you will do more than just welcome guests. You will ensure the service provided by the guest relations team exceeds the normal guest experience, maintain and strengthen relationships between the hotel and VIPs and regular guests, and help guests resolve any issues that may arise. Benefits Competitive salary with great benefits Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Two wellness days per year; all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service Two free meals per day, including days off if you wish to come in Access to 40% of your pay before payday through Wagestream Recommend a friend scheme – up to £750 Vitality at work scheme with great gym discounts & more Ride to Work scheme & free cycling lessons Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual staff parties and events Company pension plan & award‑winning training Responsibilities Ensure the smooth running of the department on a day‑to‑day basis with effective communication. Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met. Play a hands‑on role leading by example, and take opportunities to motivate, train and inspire the Guest Relations team members. Proficient with Microsoft Office and excellent knowledge of Opera. Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care. Have previous experience as a Guest Relations Manager or Duty Manager in a hotel. Qualifications Previous experience as a Guest Relations Manager or Duty Manager in a hotel is required, with strong communication skills and a passion for hospitality. Location: London, England, United Kingdom. Senior Level: Mid‑Senior level. Employment Type: Full‑time. Job Function: Management and Manufacturing. Industry: Hospitality. #J-18808-Ljbffr

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