Database and Insights Manager

Overview Help shape powerful insights that transform supporter engagement and drive meaningful impact. HFT is looking for a talented Database and Insight Manager to take the lead on our fundraising data strategy, ensuring we use information smartly, securely and creatively to grow income and strengthen the supporter experience. If you’re a data expert who loves turning numbers into stories, improving systems, and empowering teams, this is your chance to make a real difference. As our Database and Insight Manager, you’ll be the organisation’s go-to expert on data and insight. You’ll own and develop our fundraising CRM (Charity CRM), making sure it’s accurate, efficient, compliant and optimised to meet our evolving fundraising needs. You’ll work closely with Fundraising, Finance, IT, Communications and Supporter Experience teams—helping them make evidence-based decisions, derive powerful insights, and deliver excellent stewardship for every supporter. This is a strategic, hands‑on role where you’ll shape how data is collected, used and understood across HFT. From creating dashboards to implementing data workflows, to training colleagues, your expertise will ensure our data is the strongest foundation for future growth. What you’ll do Lead, develop and champion our fundraising database, ensuring it’s well maintained, continuously improved and aligned with organisational priorities. Provide expert insight, segmentation, data selections and reporting for the Fundraising Team. Produce accurate, meaningful reports and dashboards to support campaign planning, performance tracking and strategic decision‑making. Deliver training and system support to ensure colleagues are confident, compliant and data‑savvy. Act as HFT’s internal Charity CRM expert, offering guidance, troubleshooting, and technical support. Ensure strong processes for data quality, security and GDPR compliance, including regular cleaning, de‑duplication and integrity checks. Lead external profiling projects and implement resulting recommendations. Support income processing, reconciliation and Gift Aid claims. Collaborate with Finance, IT, Communications and Supporter Experience to ensure data flows and insights are consistent, accurate and meaningful. About you You’re an analytical thinker with strong technical skills and a passion for data‑driven fundraising. You can translate complex information into clear, compelling insight and you’re comfortable leading on system optimisation, reporting and data governance. Essential qualifications Strong experience using CRM systems, including queries, exports, dashboards and workflows. Ability to analyse complex datasets and produce meaningful insight. Excellent organisational skills and the ability to manage multiple projects. Strong communication skills, especially when explaining data to non‑technical colleagues. Knowledge of fundraising segmentation, donor contactability and data‑driven fundraising approaches. High attention to detail and a proactive, solution‑focused mindset. Competence in Microsoft Office, especially Excel. Experience using analysis tools such as Power BI. Understanding of GDPR, data protection and fundraising regulation. Relevant degree or professional qualification. Desirable qualifications Knowledge of Crystal Reports, SQL or similar reporting tools. Experience in fundraising, marketing or business development environments. Our values Diverse – We celebrate individuality and champion equity, diversity and inclusion. Kind – Compassion guides everything we do. Positive – We focus on solutions and working together to achieve more. Visionary – We aim high and imagine what the best possible future looks like. What we can offer you Access to LifeWorks, the world’s biggest 24/7 colleague counselling and support service, completely free and confidential. Access to a range of discounts on your favourite brands through Lifeworks. Access to award‑winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status. Contributory pension scheme & life assurance. Free DBS check. Find your place with us and change lives. #J-18808-Ljbffr