Conference and Events Coordinator

The Met Hotel Leeds , King Street, Leeds, West Yorkshire, LS1 2HQ SHARE : JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey... A DAY IN THE LIFE OF A CONFERENCE & EVENTS COORDINATOR AT THE MET HOTEL, LEEDS 2024 is set to be an exciting year for The Met with plans to restore the hotel from inside‑out and transform from top to bottom; If you’re truly passionate about your career in hospitality and ready for your next challenge, then we want to hear from you We have an exciting opportunity to join our Meeting and Events sales team here at The Met Hotel, Leeds. As a Conference and Events Coordinator, you will thrive on delivering great customer service and will go the extra mile to exceed our guests’ expectations. If you have a flair for organisation with great communication skills and can turn ideas into reality, then this varied and exciting role could be the role for you. What you’ll be doing... Reporting to the Cluster Head of Reservations, Groups, Meeting and Events Manager, you can expect your working day to include the following. Handling incoming Conference and Event enquiries from initial enquiry to post event follow up. Conducting show rounds and tours for prospective clients, showcasing and selling our beautiful hotel and meeting spaces. Liaising with clients, to understand their requirements, and ensure they have the best possible experience in the run up to their event. Using a keen eye for detail to ensure all event details are translated to the system and handed over to the Operations Team ensuring the smooth running of the event. Exceeding customers’ expectations and being motivated to continually develop service levels. Answering any questions, via email and phone, to ensure that all queries are dealt within an efficient and effective manner. Obtain client feedback and make appropriate changes for improvements. Driving sales activities through strategic planning and client engagement. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Conferencing and Events Coordinator you will need the following qualities and skills. Excellent customer service Have a positive ‘can do’ attitude Be willing to learn and show that they care. Exceptional attention to detail You will be able to remain calm under pressure with excellent telephone manner with the ability to multitask A keen eye for detail and great organisation skills. We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Previous experience within a similar role is preferable but full training is provided. WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Enrolment onto our RBH Sales incentive programme with the opportunity to earn up to an additional £2,000 per year Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1,000 per year To learn more about our full benefits package, to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact . #LifeatRBH The Met Hotel Leeds King Street, Leeds, West Yorkshire, LS1 2HQ Job Ref RBH14611 Branch The Met Hotel Leeds Location Leeds Salary / Benefits £24,785 per annum + Incentive program + Great Company Perks Contract type Permanent Hours Full Time Shift pattern Working 5 days over 7 normally Monday to Friday Hours per week 40 Date posted 02 / 08 / 2024 Closing date 17 / 09 / 2024 THE MET HOTEL LEEDS Opening in the late 1800's The Met Hotel Leeds has welcomed guests to Leeds for over a century. Designed by local architects Chorley & Connon, this hotel is renowned for its Victorian terracotta facade and stone cupola taken from the city's demolished 4th White Cloth Hall. Today, The Met Hotel Leeds is still a much‑loved landmark in Leeds' cityscape, blending its original design with contemporary interiors to create a 4‑star city centre retreat. At our restaurant and bar, you can enjoy seasonally inspired dining and drinking, with menus crafted from local ingredients - all in a stylish setting. Perfectly suited for weddings, meetings, and conferences, The Met Hotel Leeds is home to 15 flexible modern event spaces ideal for any occasion. Just minutes from the train station and close to the city's prestigious shopping quarter, bars and restaurants, The Met Hotel Leeds is ideally located for city breaks, business trips and events. #J-18808-Ljbffr