Pitching Systems Manager

OverviewJoin to apply for the Pitching Systems Manager role at Herbert Smith Freehills Kramer.The Pitching Systems Manager will have a significant role in championing the Pitching Centre of Excellence and associated pitching systems with all internal stakeholders including Business Development, partners and fee earners. Focusing on:Foundation (the firm's credentials system)QorusDocs (the firm's pitching system)The Pitching Hub (intranet)Candidates will ideally be familiar with the processes and workflows related to pitching, and credentials capture or have similar transferrable experience, ideally in a professional services firm.Ensure the integrity, accuracy and usability of data across systems, including the pitching database, directories content, and pitch content libraries. Collaborate with BD, Knowledge, Compliance, and other internal teams to evolve pitching infrastructure and embed best practice. Support the rollout of new systems functionality, training, and user adoption across global offices.ResponsibilitiesFoundation and QorusDocs systems: Technical focused responsibilities – Being the Business Asset Owner (BAO) and assuming overall responsibility for the success of the systems, including defining and leading the vision for the pitching systems including alignment to business strategy, goals and wider firm objectives.Management of service enhancements to drive change, including defining the business outcomes and ensuring enhancements are prioritised effectively.Championing the pitching systems service with the IT and Business Finance leadership teams, including connections with upstream and downstream systems such as FPMS; representation of the pitching systems to ensure appropriate consideration of any system enhancements or issues.Strategy and innovation: Taking ownership of and overall responsibility for the innovation, strategic vision and future development, including leading integration between Legacy Kramer Levin and Legacy HSF systems and liaising with IT, Business Finance, HR, Brand and Marketing; setting the strategic vision and objectives for adoption and usage with the global BD leadership team, including KPIs; driving planned future development/changes (e.g., integration with the CV module and the external website).Service delivery: Managing user interfaces to ensure effective service provision globally; acting as Subject Matter Expert and ensuring connectivity to wider firm systems; leading vendor relationships and driving software improvements; designing and implementing processes and workflows to satisfy business outcomes; coordinating across business services to identify requirements and configure Foundation to deliver results; delivering training and supporting end users; guiding end users on leveraging pitching systems capabilities (credentials, CVs, directory submissions); driving process improvements; embedding best practice, infrastructure, systems, training and behaviours; reviewing market offerings and sharing knowledge; developing training materials with IT; delivering bespoke training as required; and leading regular communications on benefits to the business.Global support and quality: Leading global support operations across key pitching systems, ensuring seamless administration, incident management, and user access provisioning; providing strategic direction and QA for system synchronisation, reporting outputs, and service queue management (e.g., shared mailbox, ServiceNow); championing user experience through clear communications and intranet content and supporting rollout of new functionality.Directories and awards: Oversee the firmwide directories and awards information and usage within other pitching systems.Other management: Drive continuous improvement in how the firm captures, manages and leverages credentials, pitch content and directories data; maintain documentation of key processes and workflows and ensure they are communicated and understood across the business; provide regular reporting and insights to the Head of Pitching Centre of Excellence and other stakeholders.Qualifications, skills and experienceKeen understanding of data processes, systems, process optimisation and infrastructure managementDemonstrated ability to manage relationships with IT teams and external technology vendorsExperience of database configuration, data analysis and data management (ideal)Excellent project management skills, with the ability to deliver system improvements on time and within scopeStrong communication and stakeholder engagement skillsAnalytical mindset with attention to detail and a commitment to data accuracyAbility to coach and support users across the firm in adopting new systems and processesAbility to liaise confidently and build relationships with people of all levels, using diplomacy and constructive challenge where appropriateAgile and adaptable, with a creative and proactive approach to problem-solving and continuous improvementKey performance indicatorsSuccessful global engagement and optimisation of Foundation and QorusDemonstrated improvement in efficiency and consistency of pitch-related processesEffective collaboration with IT and vendors, measured by issue resolution time and project delivery milestonesRegular training and support provided to BD teams on system usage and best practicesContribution to the continuous improvement of pitching infrastructure, aligned with firmwide strategic goalsSeniority levelMid-Senior levelEmployment typeFull-timeJob functionLegalIndustriesLegal ServicesReferrals increase your chances of interviewing at Herbert Smith Freehills Kramer by 2xLondon, England, United KingdomWe’re unlocking community knowledge in a new way. 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