Guest Services Operator
1 week ago
Join to apply for the Guest Services Operator role at Bamford Collection Are you passionate about creating exceptional guest experiences? Do you thrive in a fast‑paced environment where every interaction is an opportunity to make someone’s day? If you love organisation, communication, and delivering service with heart, this could be the perfect role for you. As a Customer Services Operator, you will play a pivotal role in supporting guests across the entire Bamford Collection. From handling enquiries to managing bookings, you’ll ensure every guest receives a seamless, personalised, and memorable experience. Please note: This role includes some evening and weekend work on a rota basis. Shifts run between 8:00 am–6:30 pm Monday to Friday, and 9:00 am–5:30 pm on weekends. Base pay range Salary: £28,000 per annum Hours: 40 hours per week Location: Kingham, Oxfordshire Responsibilities Champion the Bamford Collection by sharing your knowledge and passion with every guest Convert enquiries into bookings through exceptional product knowledge and confident upselling Stay informed about availability, events, promotions, and special offers Deliver warm, efficient, and engaging service throughout every stage of the guest journey Provide solutions with a calm, proactive, and professional approach Ensure returning guests and VIPs receive personalised recognition and care Handle concerns or complaints effectively, following our procedures to ensure satisfaction Communicate clearly, courteously, and within our agreed SLAs Adhere to all H&S and GDPR requirements, completing mandatory training on time Maintain meticulous accuracy and attention to detail across all tasks Confidently use all systems and platforms across the Bamford Collection Collaborate closely with colleagues across departments to ensure flawless operations Contribute to a positive, motivated team culture with energy and a can‑do attitude Support our mission by driving meaningful social and environmental improvements as part of our B Corp journey Inspire guests, suppliers, and partners to live and work more consciously, helping create lasting positive impact Skills You Will Bring Exceptional Customer Service: You take pride in going above and beyond Clear Communicator: Professional, confident, and engaging across all channels Organised & Efficient: Comfortable managing multiple enquiries with precision Problem Solver: Calm, composed, and quick‑thinking Tech‑Savvy: Confident using a variety of systems and communication tools Perks & Benefits Exclusive Discounts on products, treatments, and dining from day one Volunteering Day: One paid day annually to support a charity of your choice Private Medical: Subsidised Bupa medical insurance Pension Scheme: Contribute up to 9% with up to 4.5% matched by us Life Assurance: Cover equivalent to one year's salary 24/7 Mental Health Support via our Employee Assistance Program Seniority level Entry level Employment type Full‑time Job function Management and Manufacturing Industries Hospitality #J-18808-Ljbffr
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Guest Experience Specialist | Upsell
1 week ago
Daylesford, United Kingdom Bamford Collection Full timeA leading hospitality brand in the UK is seeking a Guest Services Operator to create exceptional guest experiences. You will handle enquiries and manage bookings, providing seamless and personalised service. The ideal candidate should have exceptional customer service skills and be comfortable with technology. This full-time role requires evening and weekend...
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Assistant Spa Manager
3 hours ago
Daylesford, United Kingdom Bamford Limited Full timeTHE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on...
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Assistant Spa Manager
2 weeks ago
Daylesford, United Kingdom Bamford Full timeAssistant Spa Manager - 10 Month Fixed Term Contract Bamford Daylesford, Gloucestershire, United Kingdom About The Role The Bamford Wellness Spa at the Daylesford Farm is looking for an Assistant Spa Manager to join the team on a 10‑month fixed‑term contract. You will join the leadership team in supporting the Spa Manager in the seamless day‑to‑day...
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Assistant Spa Manager — Luxury Wellness Spa Lead
4 hours ago
Daylesford, United Kingdom Bamford Limited Full timeA luxury wellness brand in Daylesford is looking for an Assistant Spa Manager to join their team on a 10-month fixed-term contract. This role requires strong leadership and operational skills to ensure exceptional guest experiences. The ideal candidate will support daily operations, manage staff, and maintain high service standards. Key benefits include...
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Assistant Spa Manager
2 weeks ago
Daylesford, United Kingdom Bamford Full timeA luxury wellness spa is seeking an Assistant Spa Manager for a 10-month fixed-term contract in Daylesford, UK. You will support the Spa Manager, ensuring exceptional service and operational efficiency. Candidates should have experience in luxury spa settings and strong leadership skills. Responsibilities include team management, guest interactions, and...
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Medi Spa Specialist
2 weeks ago
Daylesford, United Kingdom Bamford Full timeBamford Daylesford, England, United Kingdom Base pay range THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the...
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Assistant Spa Manager
9 hours ago
Daylesford, England, United Kingdom Bamford Full timeTHE BAMFORD COLLECTION IS A GROUPOF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHINGAND NURTURING PEOPLE AND PLANET.Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the...
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Retail Team Member FTC till 11th Jan 2026
2 weeks ago
Daylesford, United Kingdom Daylesford Organic Full timeJoin to apply for the Retail Team Member FTC till 11th Jan 2026 role at Daylesford Organic Pay: £13.50 per hour; Location: Daylesford Organic; Hours: 32 hours per week; Contract: 1 month until 11 Jan 2026. About Us At Daylesford Organic, we've been farming organically for over 40 years with a simple passion: good food, good farming, good living. Our farm...
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Senior Distribution and Logistics Manager
5 hours ago
Daylesford, United Kingdom Bamford Limited Full timeSENIOR DISTRIBUTION & LOGISTICS MANAGER (FTC 12 Months)THE BAMFORD COLLECTION The Bamford Collection is a family of consciously minded lifestyle brands dedicated to nourishing and nurturing both people and planet. From organic farming to wellness, hospitality, and retail, our operations are built on purpose, integrity, and a commitment to sustainable...
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Senior Distribution and Logistics Manager
2 weeks ago
Daylesford, United Kingdom Bamford Collection Full timeSenior Distribution and Logistics Manager (FTC 12 Months) Location: Daylesford, England, United Kingdom Base Pay Range Salary: £50,000-£55,000 Full Time: 40 Hours a week Contract: Fixed Term Contract for 12 Months Office Based: 5 days a week Key Responsibilities Lead and develop the logistics and distribution function, ensuring efficient, timely, and...
