Assistant Spa Manager

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the belief that we need to be mindful of our connection to the earth – to live consciously, respect nature’s resources and the land that provides for us. We believe in the need to nurture body, mind and spirit in tandem – to feel well and to feel happy the three need to be aligned and in harmony. ABOUT THE ROLE The Bamford Wellness Spa at the Daylesford Farm, Gloucestershire is looking for an Assistant Spa Manager to join the team on a 10‑month fixed term contract. You will join our leadership team in supporting the Spa Manager in the seamless day‑to‑day running of the spa and as the second‑in‑command, you will be the operational heartbeat of the spa. Leading the Front of House and Retail teams, you will ensure that every guest receives an exceptional, restorative experience from arrival to departure. You will balance commercial awareness with heartfelt service, empowering your team to deliver excellence and achieve results through thoughtful leadership and operational precision. 40 hours per week, including weekend work. Salary £45,000 per annum plus treatment and retail commission. RESPONSIBILITIES Operational & Leadership Support the Spa Manager in all aspects of daily operations, acting as deputy in their absence. Lead, coach, and develop the Front of House and Reception teams, fostering a culture of professionalism, warmth, and attention to detail. Oversee spa scheduling, ensuring the booking system is managed efficiently and guest journeys flow seamlessly. Conduct daily briefings to align the team on goals, guest priorities, and business updates. Ensure rotas, payroll inputs, and scheduling meet business demands and optimise therapist utilisation. Guest Experience Uphold Bamford’s world‑class service standards, ensuring every guest interaction is welcoming, intuitive, and personalised. Handle guest requests, feedback, and complaints with grace and efficiency. Maintain the serenity and atmosphere of the spa at all times, ensuring all spaces reflect Bamford’s standards of cleanliness, calm, and quality. Commercial Performance Drive front‑of‑house revenue through upselling, guest engagement, and retail conversion. Support the Spa Manager in achieving financial targets across treatments, retail, and classes. Monitor daily performance metrics, reporting on service utilisation, guest feedback, and retail sales. Champion retail excellence, ensuring the team is confident and knowledgeable across Bamford products and seasonal collections. Team Development & HR Support recruitment, onboarding, and training for new team members. Deliver ongoing coaching and development to build skill, confidence, and consistency across the Front of House and Retail team. Manage team holidays, sickness, and HR processes with professionalism and confidentiality. Stock, Systems & Administration Oversee accurate stock management for both retail and professional products. Conduct regular stock checks and minimise discrepancies through robust control processes. Support reporting and administrative tasks as required by the Spa Manager, Wellness & Spas Director and Head Office teams. Collaboration & Events Partner with Marketing and the wider Wellness team to deliver in‑house events, retreats, and VIP experiences. Ensure all team members are fully briefed on upcoming initiatives, product launches, and promotional campaigns. Build connections with local partners and the community to support future recruitment and business growth. SKILLS YOU WILL BRING Proven experience as a Front of House Manager, Assistant Spa Manager, or Supervisor in a luxury spa, hotel, or wellness setting. Strong leadership skills with the ability to inspire and guide a team with calm authority. Exceptional communication and interpersonal skills, with an innate sense of hospitality. Highly organised, detail‑oriented, and comfortable managing multiple priorities. Commercially minded with a track record of meeting or exceeding financial and service KPIs. Confident using spa management and booking systems (ideally MindBody but not a necessity). Desirable Knowledge of Bamford products, philosophy, and brand values. Experience managing wellness events, classes, or retreats. Additional languages are advantageous. A positive, enthusiastic and flexible individual with a can‑do attitude. A genuine interest and passion for beauty and wellness. A good communication skills and use of the English language, written and verbal. PERKS & BENEFITS Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one. Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice. Private Medical: We offer subsidised private medical insurance through Bupa. Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%. Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary. Mental Health Support: Our Employee Assistance Programme provides 24‑hour support, seven days a week. #J-18808-Ljbffr