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Head of Customer Solutions Advisors
2 weeks ago
Head of Customer Solutions Advisors - Sports - EMEA or USAThe Vice President, Customer Solutions Advisory, Sports is a strategic and technical leader responsible for driving Vizrt's global sports solution advisory organization. This role oversees the global team focused on sports pre‑sales, ensuring alignment with Vizrt's sports strategy and solution portfolio including Viz Libero, Viz Arena, Viz Engine, data workflows, AR/XR, and cloud‑enabled sports production.This position is both technical and leadership focused. The VP must be capable of delivering high‑quality demonstrations, leading complex proof of concepts, designing end‑to‑end workflows, and architecting robust solutions. In addition to team leadership, the role requires deep hands‑on understanding of Vizrt solutions and the ability to support high‑profile opportunities directly.ResponsibilitiesLeadership & StrategyLead and manage the global Customer Solutions Advisory (Sports) team, ensuring consistent execution aligned with Vizrt's global sports strategy.Partner closely with Sports business leadership, Product Management, and R&D to shape product direction, market readiness, and solution innovation.Participate in sports strategy sessions, long‑term planning, and cross‑functional leadership forums.Establish global standards for sports demonstrations, workflows, technical validation, and customer engagement.Ensure the global team remains aligned on customer outcomes, competitive landscape, and evolving sports production trends.Customer & Market EngagementEngage with strategic sports customers including major broadcasters, leagues, and federations to understand objectives and define success criteria.Act as an executive technical sponsor for major opportunities and partnerships.Represent Vizrt at high‑profile sports events, technology conferences, and industry forums.Ensure the team is trained to identify customer goals and position Vizrt solutions to meet and exceed those goals.Technical Demonstrations & Hands‑On DeliveryPersonally deliver or oversee advanced demonstrations of Viz Libero, Viz Arena, Viz Engine, AR/XR workflows, and cloud‑based production tools.Lead high‑impact proof of concepts, solution evaluations, and technical workshops for key accounts.Ensure all demonstrations and POCs follow best practices and reflect the full capabilities of Vizrt's sports portfolio.Support major or complex deals directly as the executive technical resource.Solution Architecture & Workflow DesignArchitect end‑to‑end sports production workflows that span analysis, AR, data integration, live production, replay, automation, and multi‑platform distribution.Guide the global team in producing clear solution diagrams, integration designs, and technical documentation.Validate system requirements, integrations, performance considerations, redundancy, and scalability.Ensure solutions are modern, efficient, and aligned to customer outcomes across broadcast, digital, and in‑venue applications.Cross‑Functional CollaborationWork closely with Sales leadership to support pipeline growth and strategic account planning.Collaborate with Product Management and R&D to communicate customer needs, feature requests, and market requirements.Ensure tight alignment with Professional Services on POCs, project scoping, onboarding, and delivery.Partner with Marketing to support thought leadership, case studies, and sports solution storytelling.QualificationsRequired ExperienceDeep, hands‑on expertise with Vizrt sports solutions (Viz Libero, Viz Arena) and the broader Vizrt ecosystem (Viz Engine, Viz Artist, data integration, AR/XR workflows, cloud production).Ability to deliver high‑quality technical demonstrations, live solution walk‑throughs, and customer workshops.Proven experience architecting end‑to‑end sports production or sports analysis workflows.Strong understanding of sports broadcasting, live event production, venue operations, and digital sports delivery.Leadership experience managing regional or global technical/pre‑sales teams.Ability to align technical capabilities with customer outcomes, goals, and value metrics.Experience collaborating with Product Management and R&D on roadmap priorities.Excellent communication and executive presentation skills.Fluent in English; additional languages (especially Spanish) are a plus.Preferred Qualifications8+ years in sports technology, broadcast engineering, sports analysis, or similar fields.Experience leading teams across multiple regions or time zones.Background in player tracking, virtual advertising, advanced data visualization, or coaching analysis.Experience engaging directly with C‑level executives and technical leadership at major sports organizations.CompetenciesStrong technical and business acumen in sports production and storytelling.High‑level communication, influence, and strategic alignment skills.Creative problem‑solving and solution‑oriented thinking.Ability to inspire, develop, and coach a global team.Strong cross‑functional collaboration with Sales, Product, R&D, and Operations.Outcome‑focused mindset, able to connect technology to customer value.Travel RequirementsAbility to travel globally, approximately 30-40% of the time.Travel may include nights and weekends due to the nature of sports events.ReportingReports to: Global Vice President of Customer Solutions AdvisoryLocation• Based anywhere in New York City, NY or London, UK• Must be willing and able to travel internationally as neededBenefitsHealth Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work‑life balance.Professional Development: Opportunities for ongoing training.Recruitment ProcessRecruiter ScreeningTeam InterviewCase InterviewFinal Interview #J-18808-Ljbffr