Client Co-Ordinator

6 hours ago

Welwyn Garden City, United Kingdom PayPoint plc. Full time

OverviewThe Client Services Team supports the Client Managers who look after all PayPoint client relationships. We support client onboarding, operations and reconciliation. We manage processes and provide administrative support, enabling the Payments Team to achieve efficient and effective management of all PayPoint client account relationships. We are looking for a highly organised, customer focussed, c heerful, confident, friendly and hardworking team-player to join our team on a fixed term contract basis.Main responsibilitiesAssist with initial enquiries relating to the product sold to clientsCollect, verify and process new customer data in accordance with BACS regulations, using internal systemsProcess challenges to Direct Debit indemnity claimsProduce confirmation/advanced notification letters via the internal systemCompiling, reviewing and issuing periodic reports to clients from the team and other departments, identifying opportunities for rationalisation or improvement and escalating within the team if reports are believed to be deficient or fail to be deliveredManaging the team inboxes i.e. first line support for e-mail and telephone enquiries/ complaints from clients; acknowledging messages, referring enquiries internally as appropriate, securing appropriate responses and advising originators and Client Managers accordinglyManaging the transport and energy client tariff change calendar ensuring changes are scheduled & completed on timeTo account manage our smaller revenue clients across all sectors including the SVP cash out clients, ensuring first class clientProviding general logistic and administrative support including the planning, execution and reporting of ad-hoc information gathering and desk-based research exercisesTechnical qualifications/experienceExcellent administration presentation and communication (written and verbal) skillsComputer literate, in particular using Word, Excel, PowerPoint and OutlookProven problem-solving abilityStrong numeracy skillsStrong written and verbal communication skillsCandidate AttributesA highly organised individual, able to prioritise workload with good attention to detail and accuracyCheerful, confident and friendly with the ability to ‘get on with the job’; able to work to strict guidelines and targets and cope under pressurePassionate about delivering an excellent customer experienceSelf-motivated, business acumen, use their own initiative, acting independently as appropriate within broad guidelinesWorks well as a team member; willing to work together to resolve issues and deliver excellent customer serviceAbility to work effectively with colleagues and external service providers at all levels, to influence and make things happenA tenacious, driven individual, well presented with a professional and ‘business like’ imageDemonstrate a mature approach to all situations, i.e. discreet and tactfulSomeone with a flexible approach to work, who is persistent, resilient and able to cope with setbacksThis is a full-time role. Hours are 9am – 5.15pm Monday – Friday but flexibility to start earlier and stay later when required is desirable. You will be required to work in our office in Welwyn Garden City AL7 1EL at least twice a week #J-18808-Ljbffr

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