Resident Welfare Officer

Join to apply for the Resident Welfare Officer role at Mears Group PLC. Annual salary: up to £28,917.00 per annum plus a company car. Location: Covering Tees Valley – Stockton, Hartlepool, Middlesbrough and Redcar area. Contract: Full‑time, permanent. About The Role Mears Housing Management seeks a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This front‑line role combines administrative, practical and pastoral responsibilities. You will provide floating support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands‑on support and efficient case management, with a strong focus on safeguarding and service delivery. Role Responsibilities & Essential Criteria Manage diary and property portfolio, carrying out inspections, raising work orders for repairs (including voids), and following up on completed work. Balance administrative responsibilities with direct support work, demonstrating flexibility, time management and a commitment to service delivery. Proficiency in Microsoft Office and general IT competence. Maintain regular contact with service users through face‑to‑face visits and telephone calls, encouraging engagement with appointments and support services. Support service users with health, finances, repairs and the move‑on process, using empathy, problem‑solving skills and a practical approach to meet individual needs. Assist with appointments and referrals, providing fallback support when necessary; understand local services and work independently. Help service users find and secure appropriate accommodation, drawing on knowledge of housing pathways and the ability to advocate effectively. Arrange food parcels and ensure access to essential resources. Contribute to a front‑line team supporting vulnerable individuals, including those affected by drug misuse, homelessness, mental health challenges, trafficking and offending histories. Assess individual and family needs and identify appropriate support packages to maintain independence; be naturally supportive, trustworthy, empathetic and patient. Demonstrable experience in a similar role within housing, support or welfare services. Strong communication skills with both clients and colleagues; ability to manage conflict and challenging situations. Full UK driving licence – essential for travel between properties and appointments. Benefits We Can Offer You 25 days annual leave plus bank holidays. Annual Mears Fun Day. Volunteering leave – paid volunteering in the community. Staff perks with Mears Rewards: discounts up to 10% on groceries, holidays, eye‑test vouchers, share‑save scheme and more. Family‑friendly policies. Company car for both work and personal use, fuel card and PPE. To drive a Mears vehicle you must be aged over 21, have held your licence for over 3 months and have less than 9 points. As part of the recruitment process for this role, we will carry out a background, identity, security clearance and BPSS check. For these checks we will require relevant identification, including proof of address, references, a valid passport and proof that you have lived in the UK for the last five years. Apply below or to discuss your application further; contact: Lauren Bellini (lauren.bellini@mearsgroup.co.uk). At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer and ensure equal opportunities for all. We proudly support the Armed Forces Covenant and hold the Gold Award in the Defence Employer Recognition Scheme. We also support the Career Transition Partnership and are committed to veterans transitioning into civilian careers. To promote social mobility, applicants are invited to voluntarily share their background information during application stages to help us better understand diverse experiences. These questions are optional and will not impact your ability to apply. #J-18808-Ljbffr