Resident Welfare Officer

Annual salary: up to 28917.00Resident Welfare OfficerLocation: Covering Tees Valley-Stockton Hartlepool Middlesbrough and Redcar area.Salary up to 28917 per annum plus a company car Contract: Full-Time Permanent RoleAbout the RoleMears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front-line role combining administrative practical and pastoral responsibilities. You will provide floating support to service users helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands-on support and efficient case management with a strong focus on safeguarding and service delivery.Role Responsibilities & Essential CriteriaManage your own diary and property portfolio carrying out inspections raising work orders for repairs (including voids) and following up on completed work. This requires strong organisational skills attention to detail and the ability to work independentlyBalance administrative responsibilities with direct support work demonstrating flexibility time management and a commitment to service deliveryProficiency in Microsoft Office and general IT competence is essentialMaintain regular contact with service users through face-to-face visits and telephone calls encouraging engagement with appointments and support services. This demands excellent communication skills persistence and a supportive attitudeSupport service users with health finances repairs and the move-on process using empathy problem-solving skills and a practical approach to meet individual needsAssist with appointments and referrals including providing fallback support when necessary. A good understanding of local services and the ability to work under your own initiative are keyHelp service users find and secure appropriate accommodation drawing on knowledge of housing pathways and the ability to advocate effectivelyArrange food parcels and ensure access to essential resources demonstrating compassion responsiveness and a genuine desire to help othersContribute to a front-line team supporting vulnerable individuals including those affected by drug misuse homelessness mental health challenges trafficking and offending histories. This requires resilience teamwork and a strong focus on safeguardingAssess individual and family needs and identify appropriate support packages to maintain independence. You must be naturally supportive trustworthy empathetic and patientDemonstrable experience in a similar role within housing support or welfare services is essentialStrong communication skills with both clients and colleagues and the ability to manage conflict and challenging situations are requiredA full UK Driving Licence is essential for travel between properties and appointmentsBenefits we can offer you25 days annual leave plus bank holidaysAnnual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard workVolunteering Leave - Mears supports employees to undertake paid volunteering in the community in support of our social value commitment.Staff perks with Mears Rewards - discounts of up to 10% weekly groceries holidays eye test vouchers Share save scheme plus much moreFamily friendly policiesCompany Car-for both work and personal use Fuel Card and PPETo drive a Mears vehicle you must be aged over 21 have held your license over 3 months and have less than 9 points.As part of the recruitment process for this role we will carry out a Background Identity Security clearance & BPSS check. For these checks to be completed we will require from you the relevant identification including Proof of Address References a valid passport and proof that you have lived in the UK for the last 5 years.Apply below or to discuss your application further; contact:Lauren Bellini ()If you need any help with your application process we are here to support you. We will be accessible every step of the way.At Mears Group we are committed to fostering a diverse and inclusive environment where everyone can thrive we are a Disability Confident employer valuing individuality and ensuring equal opportunities for all.We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this we hold an Endorser Award for the Career Transition Partnership recognising our commitment to veterans transitioning into civilian careers.In our continued effort to promote social mobility we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.Required Experience:Unclear Seniority Key Skills JAVA/J2EE,Apparel Merchandising,Community Services,Claims Investigation,Logistics Coordination Employment Type : Full-Time Experience: years Vacancy: 1