Customer Service Adviser

4 days ago Be among the first 25 applicants Salary: £22,866 plus benefits Reports to: Supporter Services Team Lead Directorate: Marketing, Fundraising & Engagement Contract: 6-Month Fixed Term Contract, starting 17th February 2026 Hours: Full-time, 35 hours per week (between 8am – 8pm, 10 days within 14, including 2 weekends in 6) Location: Home-based (Anywhere in the UK) Visa Sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Closing Date: 8th December 2025 23:55 In line with organisation policy we will keep this open for internal candidates until 14th December. Recruitment Process: Initial 1‑hour virtual group session to be held w/c 7th January. Final 1 on 1 Teams interview approx. 45 minutes to be held w/c 14th January 2026. About The Role At Cancer Research UK, we exist to beat cancer. We are seeking a motivated, enthusiastic, and compassionate Customer Service Adviser to join our Race for Life team.In this role, you will engage directly with our supporters, providing excellent, solution‑focused support while using your strong interpersonal skills to build trust, loyalty, and maximise fundraising opportunities. You will thrive in a fast‑paced contact centre environment, retaining and using information effectively, and operating independently after induction. What You’ll Be Doing Providing personalised, solution‑focused support to all supporters via inbound and outbound calls, emails, live chat, and social media. Listening carefully to supporters’ needs, understanding their experiences, and responding with empathy, patience, and professionalism. Using interactions to promote CRUK campaigns, products, and services. Acting as an information specialist, maintaining up‑to‑date knowledge across all campaigns and services. Maximising fundraising opportunities and supporter engagement. Maintaining high standards of accuracy and attention to detail, even in challenging or emotional situations. Skills & Experience Required Exceptional customer service skills with the ability to manage challenging interactions calmly and effectively. High level of confidence in phone communication and call control, ideally through experience within a call or contact centre. Experience working collaboratively within a team. Strong writing skills, with the ability to create professional emails and correspondence. Competent in using Excel and Microsoft Office, including Outlook and PowerPoint, and the ability to navigate multiple systems simultaneously. Excellent attention to detail, accuracy, and ability to retain information. Ability to work independently after induction, self‑managing tasks and priorities. Comfortable working to targets, with a proactive and self‑motivated approach. Our Values Bold: Act with ambition, courage, and determination. Credible: Act with rigor and professionalism. Human: Have a positive impact on people. Together: Act inclusively and collaboratively. How To Apply We operate an anonymised shortlisting process to support equality, diversity, and inclusion. CVs are required but will not be reviewed until you are invited for interview; instead, please complete the online application work history section. For questions about this role or adjustments to the recruitment process, contact recruitment@cancer.org.uk or call 020 3469 8400. Follow us on LinkedIn, Facebook, Instagram, X, and YouTube for updates on our work and careers. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under‑represented. We want to see every candidate performing at their best throughout the job application process, interview process and while at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible. Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks. #J-18808-Ljbffr