Customer Service Advisor

Role: Customer Service Advisor

Salary: £26,208

Location: Colton, Leeds (Office Based)

Full Time & Part time hours available but Full Time training period is required.

We are looking for a Customer Service Advisor to join our innovative Operations Team in Leeds.

As a Customer Service Advisor, you will be responsible for handling inbound and outbound calls, speaking to our customers in different financial positions, tailoring affordable repayment plans to help them on the road to financial recovery. The role is 100% telephone based and involves managing a large volume of customer accounts on a daily basis.

Job Description

First Locate are one of the UK's largest outsource resources for debt resolution and payment processing. We have been a leading Debt Management business for over two decades. Our First Locate Family is made up of approx. 250 people from North and West Yorkshire who provide excellent customer service to all our clients and extended customers. Our Mission is simple: ‘Helping our clients efficiently manage their customers by providing high quality investigative and debt recovery specialists who deliver innovative and market-leading services’.

Our Core Values are the ‘Guiding light’ that steers all our people’s attitude and behaviour towards others. Ensuring we deliver our mission whilst treating all our people and customers with dignity and respect.

So that’s us, now let’s talk about your role:

As our Customer Service Advisor, you will be responsible for the following:

* Answer incoming calls and make outbound calls through a dialler

* Delivering a service which makes your customers feel valued and supported

* Adhering to Data Protection Laws

* Providing clear and concise information to customers

* Providing a judgement free service to customers from all walks of life

* Collecting payments & Arranging payment plans

* Negotiating settlements

* Working in a confidential manner with highly sensitive information

* Other duties as assigned

What we need from you?

As a key member of our Operational Team, you will be able demonstrate the following skills:

* Great listening and communication skills

* A people person and have an empathetic ear

* Resilience and ability to work towards targets

* Driven, Determined and accountable

Why choose First Locate?

We are a Real Living Wage employer and a Gold accredited Investor in People. We believe that our people can be the difference. So, at First Locate we have a range of benefits which include:

* A discretionary annual bonus for a job well done.

* A fantastic culture with little perks along the way including flexible working, family leave. Recognition awards, such as ‘Value Victor’ and ‘Go the extra Mile’ and many team based incentives.

* Simply Health Rewards Package – Cash back on Optical, Dental, Physiotherapy, Prescription charges and much more

* My Wellbeing Service which included 24/7 support and advice line. 24/7 GP access. Counselling Service, discounted Gym Membership and much more.

* Trained mental health first aiders on all sites.

* Loyalty reward for Length of service including increased holiday entitlement.

What Happens Next?

We’ll be in touch if you’re application is successful so keep an eye on your emails We’ll share your CV with the hiring manager to review. If we feel we may be a good match, then we’ll arrange a short call to learn more about you and answer any questions you have. We will then invite to interview. Our interview process is tailored to each role and can be in person or held remotely. Full details will be confirmed if you’re application is progressed to the next stage.

We are inclusive.

We’re an equal opportunities employer with a diverse, inclusive, merit-based, and equitable workplace. We recognise that diversity drives our creativity, resilience, and success and makes our business stronger. Please do let us know if you need any adjustments during our recruitment process.

Due to the nature of our business, all offers of employment are subject to satisfactory background and vetting checks, including employment references, DBS (basic), credit file search