Residence Supervisor

Residence Supervisor. Lewisham Salary: £32,000 Contract: Permanent Working Pattern: Our Supervisors work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4. Vita Student's next‑level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We are seeking a dynamic and organised Residence Supervisor to support with the day‑to‑day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests. Responsibilities Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management. Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts. Create an atmosphere centred on delivering first class service. Maintain strong knowledge of company products and services, offering support and information to team members. Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times. Connect with customers and develop strong relationships to encourage a strong Vita Student community. Audit and oversee operational practices and make suggestions for improvements to the management team. Work with the management team to set, evaluate, manage operations, logistics, projects and overall strategic goals. Professional Experience An experienced customer service professional, well‑versed in delivering premium experiences to residents & guests. While we aren’t necessarily looking for an experienced manager, we are looking for someone who has played a key role in supporting, mentoring, guiding and coordinating colleagues in a Supervisory / Team Leadership role. We’re not looking for professional cleaners, but need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas. Our operations run seamlessly with the support of a variety of technology systems and software; our Residence Supervisors must be technologically astute. Personal Characteristics You must be a strong team player with a passion for working with people and customers. Have excellent communication and problem‑solving skills. Possess high personal standards and attention to detail. Be highly self‑motivated and flexible. Benefits Holidays – Paid on a pro‑rata basis, supervisors receive 28 days paid holiday including England & Wales Bank Holidays, pro‑rata. Perkbox – All employees are given access to a Perkbox account for lifestyle perks. Royal London Pension – Vita Group contributes 3% of salary to your pension pot, plus 5% employee contribution. Parties & Events – Host parties and events each year, encouraging colleagues to celebrate success together. Recognition Programmes – Employee of the month vouchers, community champion awards, etc. Career Development – Induction and learning & development programme with Bronze, Silver, Gold & Platinum training & recognition schemes. 24/7 Employee Assistance – Confidential wellbeing support for personal or work‑related issues. Important All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further. Seniority level Mid‑Senior level Employment type Full‑time Job function Other #J-18808-Ljbffr