Technical Analyst

2 days ago

Liverpool, United Kingdom PayPoint plc. Full time

Overview of the roleThe Product Analyst role is a technical hands-on role where you will have to analyse technical artifacts, study metrics and insights and feed information into user stories for our engineering teams to build or adjust features and products to improve our product offerings and level of service to our customers. This is a technical role that will support the change and development processes of the platform teams.Key responsibilitiesAs part of the role in a product team you should fulfill the following duties and responsibilities:Work with architects and engineers to come up solutions addressing business needsCollaborating with users and clients to understand and anticipate their needs and translate them into product requirements (user stories, features, tasks)Collaborating with stakeholders, internal and external, supporting incidents and translating into product requirements (user stories, features, tasks)Provide support to Product Owners during the investigation of issues and problemsLiaise with Service Management, support teams and Product Owners to quickly resolve problems and queriesHelp to define and communicate the vision for the team’s productBe comfortable looking at system logs when required and identifying bugs when they might appear during course of analysisParticipating in Scrum meetings and product sprintsAssist in the management of third-parties vendors for technical solutions and product solutions where requiredAssist in the co-ordination of software releases and monitoring post change to identify issues that require urgent reaction from the teamSkills, Qualifications and experienceExperience in a junior or technical analyst role, or from an engineering development backgroundMust be a strong communicator, both written and verbal, with the ability to communicate effectively with all levels of the organizationA collaborator, critical thinker and problem solverSelf-sufficient. Able to manage your own workload and able to identify where appropriate escalation is needed.An understanding of technology at a detailed levelExperience working within an agile team environmentOur benefits if you decide to join us:25 days’ holiday per year, plus bank holidaysCompany sick pay from day 1Company pension schemeUK health care coverStaff Everyday Benefits card offering discounts with multiple retailers (10%)Corporate travel scheme with Merseyrail, Northern rail, Arriva & Transport for WalesFabulous kitchen space which offers free tea and coffeeFaith room open to all denominations along with dedicated kitchen space for Halal and Kosher food preparationFamily friendly leaveCommunity volunteering policy which allows you 2 days per year to support the community with charitable eventsAs a disability-confident committed company, we have a passion for championing equality. We welcome all colleagues into a work environment where success is attainable for everyone, regardless of disability, age, race, religion, gender identity, or sexual orientation. We are committed to ensuring that everyone has equal access to growth and opportunities in our workplace. #J-18808-Ljbffr

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