Furniture Delivery Service Manager

The vacancy Are you experienced in managing furniture deliveries and looking for your next exciting challenge? Do you enjoy working in a team, solving problems, and making a real difference in your community? If so, we want to hear from you Here at Rainbows Children’s Hospice, we provide specialist palliative care and end‑of‑life support to over 750 Babies, Children, and Young People living with life‑limiting conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are. As part of our growth, we’re excited to be opening our first Rainbows’ Furniture, Fashion and Donation Store in Shepshed This store will be a larger store than our existing boutiques and we’re now looking for a skilled Furniture Delivery Service Manager to oversee the collection and delivery of donated furniture and stock from customers’ homes and local businesses. Location : Joining Unit to Armstrongs Mill, 173 Charnwood Rd, Shepshed, Loughborough LE12 9NN. Due to the requirements of this role, you will be driving around the East Midlands, covering Leicestershire, Nottinghamshire, Derbyshire, Northamptonshire and Lincolnshire, therefore, a full driving license is essential. Hours : 37.5 hours per week, working 5 out of 7 days on a rota basis About the role Manage the collection and delivery of donated furniture and stock to support the store’s sales and profit targets. Take responsibility for the company van’s maintenance and ensure high‑quality customer service both on and off‑site. Support the store’s daily operations as needed. Key responsibilities Professionally deliver and collect furniture and stock Plan and organise collection and delivery schedules Line manage the Furniture Delivery Assistants and volunteers Generate stock through social media, adhering to Rainbows’ brand and values Collect and distribute corporate stock to retail locations Arrange van servicing and maintenance Report incidents and damage promptly Assess furniture condition and communicate with customers accordingly Promote and process Gift Aid donations Ensure correct loading and delivery of stock Assist with moving and displaying furniture to maximise sales Provide store cover during management absences Drive vehicles safely and professionally Engage with and promote the store within the local community Keep the van clean and tidy Perform PAT testing and furniture assembly as required (training provided) Further responsibilities can be found by downloading the Job Description. Essential Requirements Excellent customer service skills with the ability to implement agreed standards of service with delivery and collection service and in‑store The ability to recruit, train and motivate volunteers. Able to manage logistics of delivery service Driving licence Experience of driving a commercial van Desirable Requirements Previous experience in a retail environment Experience of carrying and lifting furniture Experience of managing customer‑facing delivery service Further requirements can be found by downloading the Person Specification. Our Benefits include Eligibility to join blue light card discount scheme and Company Shop. Healthcare Cashback plan. Life Assurance. 27 days holiday Plus bank holiday allowance but expectation to work bank holidays in this role. Contributory pension scheme or Salary Sacrifice Pension Scheme Free access to an employee assistance programme Wellbeing support and access to Mental Health First Aiders Unofficial benefits: Fun events, All staff away days, Guest visitors This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre‑employment screening, including employment referencing covering the past five years. Please note : We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment. Equality, diversity & inclusion Rainbows Hospice for Children and Young People is committed to improving the quality of its services to all people, irrespective of race/ethnicity, disability, gender, religion or belief, age, or sexual orientation. Our objective is to deliver high quality services that are accessible, responsive, and appropriate to meet the diverse needs of different groups and individuals. As such, we will continue to take action to ensure that staff and volunteers employed by Rainbows Hospice are culturally aware and treat every person with dignity, respect, and fairness, in a way that is sensitively responsive to differences and similarities. Unlawful discrimination and other forms of exclusion have no place within Rainbows Hospice. About us Rainbows cares for hundreds of families every year who have a baby, child or young person with a serious or terminal illness that means that their lives will be shorter than most.We’ve been providing the highest level of professional holistic care and emotional support to babies, children, young people and their families since 1994. Our incredible team help to relieve symptoms, improve quality of life, and support their families to make the most of every precious moment, during life, through bereavement and beyond.Our aim is to support every one of the thousands of babies, children and young people in the East Midlands, with a terminal or serious illness. To do this we’ve made it easier to access our services – wherever families are in our region. So, as well as providing end‑of‑life, short break care and bereavement support at our hospice, we also offer care and support at the point of need. Whether at our Lark Rise hospice, in the community, in hospital, or at home.Simply put, we’re here to brighten short lives, and support families, wherever they are.When you join Team Rainbows, not only will you receive a host of benefits including free parking, health cash plan and subsidised meals - but you’ll be making a real difference to the lives of families across the East Midlands who are going through the toughest of times.Although there can be some sad times, Rainbows is a fun, dynamic and caring place to work. Whether you’re based at the Hospice, home or out in the community, you’ll join a team with a can‑do attitude, ready to make a positive impact on the world of hospice care. Our Vision To become a household name across the East Midlands for the outstanding care we provide, wherever it’s needed. Our Mission Whether in our hospice, in hospital, or at home, we deliver unrivalled care to seriously and terminally ill babies, children, young people and their families. Our purpose is to make every moment of their short lives the best it can be. Key objectives Transform care for those babies, children and young people who have a life‑limiting or life‑threatening condition Relieve the pain and symptoms associated with life‑limiting or life‑threatening conditions Support every baby, child and young person to achieve their full potential Create memories for families to treasure Provide comfort and compassion at the time of and following the death of a baby, child or young person Our values Because WE CARE, we are: Health cash plan / EAP Free on‑site parking Life assurance Subsidised meals #J-18808-Ljbffr