1st Line Technical Support

4 days ago

Southborough Kent, United Kingdom Vermelo RPO Full time

Job Title: 1st Line Technical Support

Location: UK-Kent-Tunbridge Wells

Overview:

VisionTrack is a leading provider of video telematics solutions, offering innovative technology to enhance fleet management and safety. Our cutting-edge products empower businesses to optimise operations and improve driver safety through advanced video and AI technologies.

An accountable, driven self-starter who has an aptitude for problem solving and passion for customer service.  A can-do attitude is a must and enjoyment of technology.   Ability to learn on the go with attention to detail.   Processing service tickets raised by customers, analysing faults, and providing remote solutions. 

Responsibilities:

Provide technical assistance and support to customers via phone, email, and chat channels.

Diagnose and troubleshoot technical issues related to our video telematics products and devices.

Triage and process service requests.

Obtain footage from our bespoke platform to identify and resolve faults reported.

Escalate complex issues to the Technical Support Team Lead for further investigation and resolution.

Document customer interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system.

Commissioning of new / replacement devises.

Collaborate with internal teams, including the Product Group and Account Management, to address customer concerns and provide feedback on product performance.

Stay up to date on product features, enhancements, and troubleshooting techniques through ongoing training and self-study.

Participate in team meetings and training sessions to share knowledge and improve overall support efficiency.

Provide support out of hours (Saturdays) when required.  Maximum 1 x month.

Qualifications:

A good knowledge of computer systems and a keen interest in technology is required.

Excellent communication skills: verbal and written.

Customer Service orientated

  • 1st Line Support Engineer

    4 weeks ago

    Dartford, Kent, United Kingdom DigiTech Resourcing Full time

    The Business Digitech are partnered with a best-in-class Cloud Service Provider (CSP) supporting over 150 clients globally. Their services include cloud solutions (public, private, and hybrid), IaaS, cyber security, and managed services, working across a wide range of industries. The Role They are seeking a 1st Line Engineer to join their Service Desk team....

  • Senior Ops

    1 week ago

    Kent, United Kingdom MERJE Ltd Full time

    The key purpose of this role is to strategically drive, lead and oversee the Operational Control and Assurance teams across 3 different sites, one based abroad. This individual will be responsible for ensuring the effective implementation, delivery and ongoingmonitoring against the Group Ops 1st line of Assurance framework. **Responsibilities**: - Ensure...

  • NOC Analyst 2nd Line

    2 days ago

    Chatham, Kent, United Kingdom Icomera Full time

    NOC Analyst 2nd Line Icomera is a leading global innovator in connectivity solutions within the transportation sector. We are at the forefront of transforming public transport, making it smarter, safer, greener, and more connected than ever before. At Icomera you work with products used by many users around the world, including passengers on some of the...

  • NOC Analyst 2nd Line

    2 days ago

    Chatham, Kent, United Kingdom Icomera Full time

    NOC Analyst 2nd Line Icomera is a leading global innovator in connectivity solutions within the transportation sector. We are at the forefront of transforming public transport, making it smarter, safer, greener, and more connected than ever before. At Icomera you work with products used by many users around the world, including passengers on some of the...

  • IT Support Engineer

    1 week ago

    Kent, United Kingdom ITECCO Full time

    **EXCLUSIVE OPPORTUNITY IT Support Engineer, West Sussex, up to £30K DOE!** **Role: IT Support Engineer Location: Maidstone, Kent** **Salary: up to £28,000 DOE!** **Contact me directly or click APPLY today for immediate submission.** **Are you looking to kick-start your IT career? Look no further, this is the role you have been waiting for!** One of my...

  • Regional IT Engineer

    2 weeks ago

    Kent, United Kingdom Experis LTD Full time

    **Regional IT Engineer - Infrastructure Services - Kent** **£35,000pa + £5,000pa Car Allowance + Benefits** **Sandwich, Kingsnorth, Paddock Wood and on occasion further afield to the Hampshire HQ Site and Bristol Office** **1st, 2nd and some 3rd Line Technical Support across Microsoft Windows Server Administration, Windows Desktop Imaging, Desktop...

  • 3rd Line IT Support Engineer

    2 hours ago

    Dartford, Kent, United Kingdom Intec Select Full time

    3rd Line IT Support Engineer Our client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly. Reporting to the IT Manager, you'll provide hands-on support across servers, desktops, laptops, mobile devices, specialist applications, and network infrastructure. Our client is looking to pay up...

  • 3rd Line IT Support Engineer

    4 hours ago

    Maidstone, Kent, United Kingdom Intec Select Full time

    3rd Line IT Support Engineer Our client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly. Reporting to the IT Manager, you’ll provide hands-on support across servers, desktops, laptops, mobile devices, specialist applications, and network infrastructure. Our client is looking to pay up...

  • 3rd Line

    1 week ago

    Kent, United Kingdom ITECCO Full time

    **3rd Line & Infrastructure Engineer, Kent, up to £47K DOE** **Role: 3rd Line & Infrastructure Engineer** **Location: Kent (hybrid)** **Salary: up to £47,000 DOE!** **Contact me directly or click APPLY today for immediate submission.** **Have you been waiting to take the next step in your IT career? Look no further!** My client has an exciting...

  • 3.5 Tonne Driver

    5 days ago

    Kent, United Kingdom Premier Work Support Full time

    Premier Work Support are currently recruiting for two temporary 3.5 Tonne Driver's for our prestigious client based in the Sidcup area.Main Duties: * You will be going out delivering equipment to various locations.Requirements: * You must have a Manual Driving license (less than 6 points for insurance purposes). * You must have an Enhanced DBS Certificate. *...