Senior Product Support Engineer

1 week ago

Poole, United Kingdom RTA Engineering Services Full time

Senior Product Support Engineer Company: RTA Engineering Services Location: Poole, England, United Kingdom Uniting what's next in traffic. At Yunex Traffic, we launch cities into the future with forward‑looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all. Responsibilities Drive serviceability with the Product Development teams to assist in the development, testing and rollout of new Traffic and EVCI products and services. Deliver technical support in a timely manner on Traffic and EVCI products to Field Services, Tendering/Sales, HSQE and Project Delivery engaging with the relevant experts in Engineering where necessary. Maintain close working relationships with all internal customers. Establish proactive working relationships with Yunex Traffic external customers. Work with key stakeholders to drive Field Services efficiency and productivity improvement projects. Grow our Remote Support capabilities with both the Service Operation Centre and field operatives. Drive process improvements into installation techniques and maintenance contracts. Collaborate with the team to drive Technical Support projects to completion. Occasional travel to all parts of the UK and occasional overseas visits. Seek and identify opportunities for new business and escalating where appropriate. Contribute to the development of the business via support of local contracts and customer liaison. Qualifications & Experience Extensive knowledge of Yunex Traffic Products, Systems and Networks. Continuous personal knowledge and expertise development to ensure that as a member of the Technical Support team you are a trusted expert in your field. 经验 (or text) in problem solving complex scenarios and implementing change to prevent future occurrence. Excellent communication skills internally and externally at all levels, both written and verbal. Must be able to establish rapport quickly. Skilled in preparing complex reports using Microsoft Office tools. Liaise with customers, suppliers and internal departments and present information in a variety of formats to suit the audience. Strong interpersonal skills to develop and maintain good working relationships at all levels, internally and externally, including influencing opinions of others and managing negotiation in conflict areas. Knowledge of IET regulations and experience of electrical systems. Our Offer Competitive base salary with an annual bonus. Continuous training and learning opportunities to support career development. 26 days of holiday, increasing up to 29 with length of service. 37.5-hour working week plus paid overtime and unsociable hours uplift. Excellent pension, with matching contributions up to 10% of pensionable salary. Flexible benefits package to suit your personal needs. Investment in personal development and support for membership of professional institutions. How do I apply? We can only accept online applications. Click the Apply Now button below to submit your application. #J-18808-Ljbffr

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