Education and Apprenticeship Team Apprentice

Employer University Hospitals Sussex NHS Foundation Trust Employer type NHS Site All (SRH/WGH/PRH/RSCH) Town Worthing West Sussex Salary £24,465 per annum Salary period Yearly Closing 14/12/2025 23:59 Education and Apprenticeship Team Apprentice At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute trusts, we’re a leading example of the excellence, ambition and values that have embodied the NHS for over 70 years. Our hard‑working, talented and dedicated people work together towards a common goal – to deliver Excellent Care Everywhere for our patients, our people and our communities. Whatever your role here at UHSussex you will play a part in driving us forwards and in improving the lives of patients across Sussex. At UHSussex, diversity is our strength, and we want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust. We value compassion, inclusion and respect as our core values. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs, including a wellbeing programme for staff and flexible working to support work‑life balance. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. As part of our commitment to access for all, please see the different ways you can access the application form: https://apps.trac.jobs/accessibility?_ts=1 We look forward to receiving your application and the start of your journey with UHSussex. Job overview Over the duration of your apprenticeship, you will develop the skills that will allow you to provide a high quality and customer focused support service in a team dedicated to Education and career development, all with the support of the wider team. You will work with a range of people, talk to, and interact with staff at all levels and attend events to talk about the NHS services. You will also develop the skills that will allow you to deliver an accurate and effective administrative support to colleagues the Education and Apprenticeship Team. You will need to be prepared to work flexibly, have excellent time management and communication skills. You must also be willing to travel (expenses will be paid between sites). Experience of teamwork is essential and providing customer services or NHS experience is desirable. Whilst on programme you will work towards gaining a Level 3 Business Administration or equivalent Level 3 qualification as well as Level 2 Maths and English if required. We can offer flexible working hours, with some home working, as well as providing office and event cover every week. For further details / informal visits contact: Julia Blaber and Catherine Medlow onuhsussex.educationandapprenticeships@nhs.net Main duties of the job This role involves clear and compassionate communication, providing routine information and instructions across various channels to individuals with diverse needs. The role includes handling enquiries, managing shared inboxes, and supporting the Education and Apprenticeship team with administrative tasks such as meeting coordination, minute taking, and data entry. The position also requires active participation in team meetings, contributing to service improvements, following departmental procedures, and offering guidance to less experienced colleagues. Detailed job description and main responsibilities This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. Communication Answer routine learning and development enquiries, both in person, on the phone and via email, from staff who may have varying levels of ability to understand, whose first language is not English, or who may not be IT literate. Provide and receive routine information and give explanations and instructions clearly and concisely. Respond compassionately to staff who may be distressed. Service Delivery and Improvement Respond to routine emails within the Learning & Development generic inboxes. Ensuring all emails are responded to within the Service Level Agreements. Follow departmental policies and processes and contribute to procedural and process changes which improve departmental effectiveness.> Administer and provide support to the Learning and Development team, e.g. organising meetings, taking minutes, filing, data entry. Participating pro‑actively in team meetings and contribute ideas for improvement within the service. People Management and Development Provide advice and guidance to new or less experienced Learning & Development administrators. Patient Care Delivery Only incidental contact with patients. Learning and Development Attend mandatory training updates as required. Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process. Achieve and demonstrate agreed standards of personal and professional development within agreed timescales. Identify own learning needs and jointly plan training requirements with your line manager. Participate in the Trust’s appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service. This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover. Person specification Experience and qualifications Commitment to study Evidence of working in a team Excellent attention to detail IT and Digital Literacy Experience of working within the NHS Equality, Diversity, and Inclusion Evidence of having championed diversity in previous roles (as appropriate to) Evidence of having undertaken own development to improve understanding of equalities issues Important information for applicants: A Note on AI Use in ApplicationsWe value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.Applications that rely heavily on AI‑generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process. Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified. Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity. Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager. DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975. Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigration eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria. UHSussex reserves the right to close the role early if we receive a high volume of applications. Further Information For help with the application process for Nursing vacancies, please email uhsussex.nursingteam@nhs.net. For help with the application process for Non‑Nursing vacancies, please email uhsussex.nonnursingteam@nhs.net. Name Julia BlaberJob title: Non-Clinical Apprenticeship Programme ManagerTelephone number: 07776 453106Office hours: Mon‑Fri 8am - 4pm #J-18808-Ljbffr