Customer Service Representative AU-25-02808

2 weeks ago


Nottingham, United Kingdom Autajon Packaging Simply Cartons Full time

Customer Service Representative (Reference: AU-25-02808) Autajon Packaging Simply Cartons is a leading packaging and containers manufacturing company offering a range of professional services. As a Customer Service Representative, you will report directly to the Commercial Manager and work alongside the Account Executive, supporting the commercial team and ensuring exceptional customer service. Base Pay Range The salary range is provided by Autajon Packaging Simply Cartons. Your actual pay will be based on your skills and experience—talk with your recruiter for details. Responsibilities Build strong relationships with customers, establishing us as their preferred supplier of choice. Foster teamwork with the Account Executive and External Sales. Liaise with colleagues at all levels to ensure smooth workflows and keep stakeholders updated. Process estimating enquiries from External Sales and customers, collate and forward to the Estimating Team for quoting, using available software systems. Process customer forecasts, liaise with the Account Executive, consider required dates, board availability, sampling/trialling/artwork and proofing requirements, print and outwork requirements. Process customer call‑off requirements ensuring correct stock rotation. Prepare and manage stock reports. Resolve and process invoice or credit queries. Carry out any additional duties requested by management. Key Skills Excellent organisational, prioritising and analytical skills. Excellent communication skills, both written and spoken. Excellent attention to detail. Good telephone manner and active listening. Approachable, empathetic, friendly with a positive attitude. Team player. Adaptable. Highly numerate. Seniority Level Not applicable Employment Type Full-time Job Function Customer Service Industries Packaging and Containers Manufacturing #J-18808-Ljbffr



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