Integration Assurance Manager

Job SummaryAre you ready to shape the future of workforce technology in the NHS? Do you want to be part of a high‑profile transformation programme that will impact millions of lives across the UK? We’re looking for an Integration Assurance Manager to join our Future NHS Workforce Solution Transformation Programme. This is a unique opportunity to play a key role in one of the most significant digital transformation programmes in the NHS, delivering a modern, secure, and user‑focused workforce solution.You’ll be part of a collaborative team, working with suppliers, stakeholders, and NHS organisations to ensure the successful integration of systems that support the NHS workforce.The role involves working with Oracle HCM, Microsoft Azure Cloud, PowerBI, Fabric, and ServiceNow in line with NHS standards and user needs.If you thrive in complex environments and want to be part of something meaningful, we’d love to hear from you.What Do We Offer?Hybrid working – offering flexibility to work predominantly from home with the opportunity to be office based if you prefer, or if business needs require it.27 days leave (increasing with length of service) plus 8 bank holidays.Opportunities for development.Active wellbeing and inclusion networks.Excellent pension.Various salary sacrifice schemes.Employee Assistance programme, offering free 24/7 support for you and your loved ones.Access to a wide range of benefits and high‑street and online discounts.Main Duties of the JobAs Integration Assurance Manager, you’ll be responsible for ensuring the successful integration of the Future NHS Workforce Solution (FWS), working closely with suppliers, architects, and user organisations.Assure the supplier’s integration strategy and implementation, focusing on cloud‑based platforms such as Oracle HCM and Microsoft Azure.Ensure systems are secure, reliable, and compliant with regulations.Lead assurance activities across migration events and transformation phases, collaborating with stakeholders across NHSBSA, DHSC, NHS England, NHS Wales, and external partners.Assure supplier designs, including integration touchpoints between Oracle HCM modules and other systems, ensuring seamless data flow and process alignment.Assure approach to Microsoft Azure’s data and analytics capabilities.Assure ServiceNow workflows and service integrations are configured to support operational efficiency and user experience.Matrix‑manage and develop a team of Senior Technical Analysts.Support governance, planning, and readiness assessments.Contribute to programme boards and decision‑making processes.Manage budgets, resources, and performance across multiple teams.About UsHere at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. When you join us, you’ll be empowered and supported to help your career grow.As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.Alongside a competitive salary with pay progression, we offer a people‑centric benefits package, connecting you to the rewards and benefits you value mostReady to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.Job DescriptionAs a member of the FWS Transformation Programme, you will report to the Solution Assurance Integration Management Lead and be part of the Solution Assurance team, one of four key assurance functions in the Operating Model. The purpose of the Solution Assurance function is to work closely with the Supplier and User Organisations (UOs) in the migration from ESR to FWS.In this role you will be responsible for assuring the supplier’s integration strategy, implementation, and ongoing transformation of interfaces, working with Authority and supplier architects to assure that integrated systems are reliable, secure, and compliant with relevant regulations and standards.Responsibilities include:Providing input into, and assurance of, the Supplier’s overall integration strategy.Assuring the supplier’s overall approach to ensuring systems are reliable, secure, and compliant with relevant regulation and standards.Leading key assurance functions to ensure the future workforce solution delivers identified benefits and taxpayer value.Assuring strategies for individual migration events, or waves, from the start to conclusion of each event.Working with the Supplier, User Organisations and third parties to ensure readiness assessment criteria and outcomes for migration events.Preparing material for, and contributing to, programme boards and governance boards.Evaluating readiness and success criteria against outcomes for each migration event.Collaborating with the chosen Supplier, multiple stakeholders, including Programme teams and NHSBSA Corporate and Enabling Services.Line managing colleagues within multi‑disciplinary teams.Enabling the performance of others, including agreeing objectives aligned to departmental goals.Conducting meaningful appraisals and 1‑1s, developing and monitoring training and personal development plans.Undertaking recruitment and selection in line with organisational processes.Taking ownership for decision‑making within own area and across multiple teams.Pro‑actively allocating, managing, and reviewing colleague workload across multiple teams.Budget control in accordance with NHSBSAs policies, standing orders, and financial regulations.Planning, monitoring, and measuring resource estimates, anticipating skill and needs changes.Supporting an effective matrix approach to achieve objectives, working with supplier teams and NHSBSA corporate teams.Collaborating with the Programme Director, Deputy Programme Director, other Programme Functions Leads, and the wider NHSBSA programme team to foster a positive working culture.Person SpecificationPersonal Qualities, Knowledge and Skills – EssentialAbility to influence, persuade, and motivate others with confidence and to explain/justify decisions to senior stakeholders.Working to common standards for software development, service management, and/or governance.A strong understanding and knowledge of operating models, and the ability to interpret highly complex or ambiguous information.Knowledge of implementing or working under the ITILv4 framework, including detailed knowledge of service management principles, aims, and their application.Identifying and solving problems, including the skill to work effectively with competing priorities.Highly developed analytical and problem‑solving skills, capable of interpreting and evaluating complex, multi‑faceted information, and summarising complex information in a clear and digestible way.Personal Qualities, Knowledge and Skills – DesirableKnowledge of standards relating to digital delivery within the public health sector such as Government Service Standards, Technology code of practice.User‑centred design principles and practices to shape value‑based product innovation.Delivery of incremental and iterative continuous improvement which extends the economic life of products and services, maximising efficiencies and return on investment.Experience – EssentialEngaging with Public Sector procurement professionals to support the delivery of relevant procurement activities.Interpreting strategy and aligning activities, inputs, outputs, controls and capabilities required across service design, delivery and operations.Managing contracted suppliers against a KPI and service management/improvement framework.Meeting the needs of users across a variety of channels, applying strategic thinking to provide the best service for the end user.Engaging and building relationships with a range of stakeholders to support delivery of business outcomes.Working in a fast‑paced, evolving environment and using iterative methods and flexible approaches to enable rapid delivery.Experience – DesirableBusiness and financial planning, prioritisation of spending and other resources based on ROI and strategic intent.Managing operational process of designing and running a product or service throughout its entire product lifecycle.Working within constraints, and challenging constraints where needed, to maintain compliance.Qualifications – EssentialDegree calibre with relevant in‑depth knowledge of the subject matter OR relevant experience of the subject matter.Evidence of continuous professional development.Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF).Qualifications – DesirableMaster’s qualification in relevant discipline or equivalent experience.Enhanced level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF).Employer DetailsEmployer nameNHS Business Services AuthorityAddressStella HouseNewcastle upon TyneNE15 8NY #J-18808-Ljbffr