Customer Service Advisor
2 weeks ago
Job RoleWe are seeking a proactive and customer-focused Customer Care Advisor to join our team in the telecommunications industry. This role is primarily responsible for handling customer service inquiries, with a focus on non-technical aspects such as billing, service changes, complaints and contract amendments. The ideal candidate will excel at providing outstanding customer service, maintaining accuracy, and ensuring a seamless customer experience.Key ResponsibilitiesCustomer Interaction: Respond to customer inquiries via phone and email, addressing a wide range of issues including billing, service changes, and general account management.Billing Enquiries: Resolve customer questions related to billing, payments, and charges, ensuring clear and accurate communication.Service Modifications: Process requests for service changes, including upgrades, downgrades, site moves, and cancellations, accurately amending contracts and updating customer records.Complaint Handling: Manage and resolve customer complaints with professionalism and empathy, ensuring that issues are resolved satisfactorily and in accordance with company policies.Customer Verification: Conduct necessary checks to verify customer information and update contact details as required.Quality Assurance: Maintaining a high level of quality in every customer interaction, striving to exceed customer expectations and deliver a positive experience.Needs Assessment and Resolution: Understand customer needs and provide appropriate solutions, ensuring customer satisfaction and loyalty.Relationship Management: Build and maintain strong relationships with customers and colleagues, fostering a collaborative and supportive work environment.Performance Targets: Work towards both departmental and individual targets, consistently meeting or exceeding performance metrics. #J-18808-Ljbffr
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Customer Service Advisor
6 days ago
Manchester, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Safe work environment - Company perks We are looking for a Customer Service Advisor to join our team in Manchester. This position is responsible for...
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Customer Service Assistant
2 weeks ago
Manchester, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Top Customer Service Representative in Manchester! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...
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Customer Service Assistant
4 days ago
Manchester, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and fast-paced. Our work environment includes: - Modern office setting - Safe work environment - Company perks - Regular social events **Position: Customer Service Representative** **Core Duties & Responsibilities**: - Deal with customer complaints...
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Customer Service Assistant
2 days ago
Manchester, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and fast-paced. Our work environment includes: - Modern office setting - Safe work environment - Company perks - Regular social events **Position: Customer Service Representative** **Core Duties & Responsibilities**: - Deal with customer complaints...
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Trainee Customer Service Advisor
3 days ago
Manchester, United Kingdom WINNOVATION SERVICE LTD Full timeAs a Trainee Customer Service Advisor, you will undergo comprehensive training to equip you with the skills needed to provide exceptional customer service. You will work closely with experienced team members, learning the ins and outs of our products, services, and customer care strategies. **Key Responsibilities**: - Handle customer complaints with...
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Client Services
2 days ago
Manchester, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and challenging. Our work environment includes: - Modern office setting - On-the-job training - Casual work attire - Regular social events **Position**:Customer Support Representative **Location**:Manchester **Responsibilities**: - Identify and...
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Customer Service Assistant, Full Time
2 weeks ago
Manchester, United Kingdom Switch Advisor Partners Full time**About us** Switch Advisor Partners is a small business in Manchester. We are professional, supportive and creative. Our work environment includes: - Modern office setting - Regular social events - Company perks - Safe work environment Customer Service Assistant Manchester, UK **Duties**: - Provide exceptional customer service by responding to...
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Customer Service Assistant, Full Time
1 week ago
Manchester, United Kingdom Switch Advisor Consultants Full time**About us** Switch Advisor Consultants is a small business in Manchester. We are collaborative, fun and inclusive. Our work environment includes: - Casual work attire - Growth opportunities - Wellness programmes - Regular social events **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate...
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Customer Service Assistant, Full Time
2 weeks ago
Manchester, United Kingdom Switch Advisor Consultants Full time**About us** Switch Advisor Consultants is a small business in Manchester. We are collaborative, fun and inclusive. Our work environment includes: - Casual work attire - Growth opportunities - Wellness programmes - Regular social events **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate...
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Customer Service Advisor
3 days ago
Manchester, United Kingdom Page-Hired Full time**Customer Service Advisor Manchester** - Salary £22,000 - Great company benefits - Generous holiday allowance - Excellent staff discounts You will be working within the customer service team, speaking to existing customers assisting with general queries. Our client are a well established Financial Services business based in Manchester, they are currently...