Health Records- Telephony Clerk

Health Records – Telephony Clerk – RW Join to apply for the Health Records- Telephony Clerk -RW role at Aneurin Bevan University Health Board. Job Summary An exciting opportunity has arisen to join our busy and supportive team at St Woolos Hospital, working in either the Outpatient Departments or the Referral & Booking Centre. We are seeking dedicated individuals to play a vital role in delivering high-quality patient care. Excellence in communication and organisational skills, strong attention to detail, ability to work well under pressure and meet deadlines, a flexible approach to work including Saturday morning rotations and team player with the capacity to work independently. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Key Responsibilities Greet and assist patients in person or via telephone Schedule, amend, and cancel appointments Process referrals, clinic outcomes and update waiting lists Maintain professional communication with patients and staff Contribute to the efficient operation of our reception and booking services Key Qualities Excellent communication and organisational skills Strong attention to detail Ability to work well under pressure Meet deadlines Flexible approach to work Team player with capacity to work independently Previous Reception Or Customer Service Experience Preferred The ability to speak Welsh is Desirable Details Date posted: 26 November 2025 Pay scheme: Agenda for change Band: Band 2 Salary: £24,833 a year per annum, pro rata Contract: Permanent Working pattern: Full-time, Part-time Reference number: 040-AC-RW-011-1125 Job location: St Woolos Hospital, 131 Stow Hill, Newport, NP20 4SZ Seniority Level Entry level Employment Type Part-time Job Function Administrative Industries Administrative and Support Services Person Specification Education Essential Basic General Education Computer Literate Literate and Numerate A willingness to undertake and complete statutory and mandatory training A willingness to undertake future training Desirable Level 2 NVQ in Administration Skills/Abilities Excellent Communication Skills Ability to meet deadlines Able to work well under pressure Ability to prioritise workload and achieve targets within given deadlines Ability to work flexibly either as part of a team or using own initiative A Polite and Professional phone manner Experience/Knowledge Previous Clerical experience Able to follow instructions Understanding of Team Working Ethos Knowledge of CWS PAS Customer Service dealing with the Public Personal Attributes Accurate and Methodical Flexible approach to meet the needs of the Service Commitment to achieving high quality standards Willingness to work under direction but also a self-starter Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants. Employer details Employer name: Aneurin Bevan University Health Board Address: St Woolos Hospital, 131 Stow Hill, Newport, NP20 4SZ Employer's website: https://abuhb.nhs.wales/ #J-18808-Ljbffr