2nd / 3rd Line Support Engineer

2 weeks ago


Frome, United Kingdom Amy Tyndall Design Full time

3rd Line Support Engineer

Location: Frome, Somerset
Company: Award-winning and market-leading MSP

The Role: Join our clients dynamic Service Desk team You'll handle incidents and changes reported via phone, chat, or email, and manage escalations from our 2nd line team. Collaborate with the Service Manager to improve client services and provide technical expertise across the business, from project planning to security and maintenance. We prioritise client satisfaction and efficiency.

Key Responsibilities:

  • Deliver excellent customer experience through friendly, helpful technical issue resolution
  • Collaborate with 1st and 2nd line support teams to troubleshoot and resolve issues
  • Record support requests and maintain detailed, accurate notes and time records
  • Update client documentation and user guides
  • Perform system upgrades, installations, and configurations
  • Assist in managing and maintaining client IT infrastructure
  • Conduct on-site work as needed, including troubleshooting, infrastructure installation, hardware refresh, and other projects

Skills and Experience Required:

  • 3+ years of professional IT experience, ideally in an MSP environment at 2nd level support or higher
  • Excellent customer service and problem-solving skills
  • Strong organisational, time management, and documentation skills

Technical Skills Required for 3rd Line IT Support Engineer :

  • Windows Server (Active Directory, DHCP, DNS, File Services, Group Policy management, RDS, IIS, SQL, server hardware troubleshooting) - versions 2012/2016/2019/2022
  • Microsoft 365 and Azure administration (InTune & Endpoint management, PowerShell skills)
  • Networking diagnosis (ADSL, VOIP, VLAN, VPN, switch management)
  • Firewall/UTM management experience
  • Mac/Linux troubleshooting experience
  • Virtualisation platforms experience
  • Backup and DR experience
  • Cyber Security awareness and remediation skills (desirable)
  • Experience with ITIL or SDI frameworks (desirable)

Qualifications (Preferable, Not Essential):

  • CompTIA-A+, N+
  • Microsoft Associate Level (Infrastructure or Cloud technologies)

Job Types: Full-time, Permanent
Pay: £35,000.00-£45,000.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Gym membership
  • On-site parking
  • Private dental insurance
  • Private medical insurance
  • Sick pay
  • Work from home

Schedule:

  • 8-hour shift
  • Day shift
  • Monday to Friday

Experience for the 3rd Line Support Engineer :

  • IT Support: 3 years (required)

Work Location: In person, able to commute to Frome

Ready to join our team? Apply now and take the next step in your IT career

#J-18808-Ljbffr

  • Frome, Somerset, United Kingdom Simply Recruiting Ltd Full time

    Simple Recruitment are looking for a 3rd Line IT Support Analyst for a permanent opportunity with our client in Frome.Up to 28 days holiday + bank holidaysCompany PensionCycle to work schemeDiscounted or free foodEmployee discountGym membershipPrivate dental insurancePrivate medical insuranceCompany Sick payHybrid workingOn-going training and career...


  • Frome, United Kingdom IMT Resourcing Solutions Full time

    Location: Bath (Hybrid working available)Salary: Up to 35,000 per annumMy client, based in Bath, is seeking a talented 2nd Line Engineer to join their dynamic team. This is an opportunity to join a market-leading MSP known for its exceptional service, employee development, and award-winning culture. You'll work in a fast-paced environment, supporting a...


  • Frome, United Kingdom Franklin Fitch Full time

    This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeDirect message the job poster from Franklin FitchRecruitment Consultant at Franklin FitchThird Line Support AnalystLocation: BathAn award-winning, market-leading MSP based in Bath is looking for a 3rd...


  • Frome, Somerset, United Kingdom Franklin Fitch Full time

    This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeDirect message the job poster from Franklin FitchRecruitment Consultant at Franklin FitchThird Line Support AnalystLocation: BathAn award-winning, market-leading MSP based in Bath is looking for a 3rd...


  • Frome, Somerset, United Kingdom Wests Illawarra Full time

    Join to apply for the 1st Line Technical Support role at Wests Illawarra & Port Kembla Golf ClubWests Illawarra & Port Kembla Golf Club provided pay rangeThis range is provided by Wests Illawarra & Port Kembla Golf Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeIf you are looking to...

  • Site Engineer

    5 days ago


    Frome, Somerset, United Kingdom M Group Rail & Aviation Full time

    M GroupRight across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful...

  • Warehouse Assistant

    3 days ago


    Frome, United Kingdom THG LABS Full time

    THG LABS offers a unique end-to-end service specialising in the development and supply of premium beauty and cosmetic products to highly respected brands and retailers on a global scale. We now have over 500 talented individuals working across our sites in Trowbridge, Frome and Radstock - including a state-of-the-art laboratory and 98,000 square foot...


  • Frome, United Kingdom THG LABS Full time

    THG Labs offers a unique end-to-end service specialising in the development and supply of premium beauty and cosmetic products to highly respected brands and retailers on a global scale. We have over 650 talented individuals working across our sites in Trowbridge and Frome - including a state-of-the-art laboratory and 78,000 square foot ever-growing...


  • Frome, Somerset, United Kingdom Ramboll Full time

    Job Description Ramboll invite you to apply for a Rail Engineering Advanced Technician Apprenticeship in our Rail Systems Team, assisting the team in delivering Rail Systems design services across a wide range of projects. You will be provided full support to achieve a Level 4 qualification (Rail Engineering), typically on a day release basis and...


  • Frome, Somerset, United Kingdom TN United Kingdom Full time

    Rail Engineering Advanced Technician Apprentice, FromeClient:RambollLocation:Frome, United KingdomJob Category:Job search tools-EU work permit required:YesJob Reference:231517a0cdcaJob Views:38Posted:05.04.2025Expiry Date:20.05.2025Job Description:Job DescriptionRamboll invite you to apply for a Rail Engineering Advanced Technician Apprenticeship in our Rail...

  • Maintenance Engineer

    2 weeks ago


    Frome, Somerset, United Kingdom Rise Technical Full time

    Maintenance Engineer (Exciting Internal Progression) £49,000 - £50,000 + Training + Excellent Progression + Company Pension + 33 Days Holiday + Wellbeing Bonuses + Sick Pay Workshop Based, Commutable from Frome, Chippenham, Devizes, Castle Cary, Glastonbury, Bristol and Surrounding Areas 4 on 4 off, 12 Hour Shift Pattern Are you a Maintenance...

  • Maintenance Engineer

    2 weeks ago


    Frome, Somerset, United Kingdom BMR Solutions Full time

    Maintenance Engineer (Mechanical Bias)Circa £50,000 + Generous Holidays + Bank Holidays + Pension + Career Progression + Comprehensive Benefits PackagePitman shift RotationAs a Shift Engineer, you'll be instrumental in maintaining peak performance at a busy retail production facility. Reporting to the Lead Engineer, you'll work Pittman rotating 12-hour...


  • Frome, United Kingdom Hunter Selection Limited Full time

    Production / Manufacturing Engineer - Frome - Somerset Do you want to make a big difference to the world? Our client is a world leading manufacturing company that is dedicated to producing bespoke products that are supplied into a range of industries, their product quality is recognised as second to none. Due togrowth and expansion into various export...

  • Maintenance Engineer

    2 weeks ago


    Frome, Somerset, United Kingdom BMR Solutions Full time

    Maintenance Engineer (Mechanical Bias)Circa £50,000 + Generous Holidays + Bank Holidays + Pension + Career Progression + Comprehensive Benefits PackagePitman shift RotationAs a Shift Engineer, you'll be instrumental in maintaining peak performance at a busy retail production facility. Reporting to the Lead Engineer, you'll work Pittman rotating 12-hour...


  • Frome, Somerset, United Kingdom BMR Solutions Full time

    Maintenance Engineer (Mechanical Bias)Circa £50,000 + Generous Holidays + Bank Holidays + Pension + Career Progression + Comprehensive Benefits PackagePitman shift RotationAs a Shift Engineer, you'll be instrumental in maintaining peak performance at a busy retail production facility. Reporting to the Lead Engineer, you'll work Pittman rotating 12-hour...

  • Maintenance Engineer

    2 weeks ago


    Frome, United Kingdom Thrive Group Full time

    Thrive Group are delighted to be working with our company based in Frome who are actively looking to recruit a Maintenance Engineer to join the team on a permanent basis. What you will be doing: Reporting to the Lead Engineer, you will be working Pittman rotating 12-hour shifts within our retail production facility: Attend machine breakdowns efficiently...


  • Frome, Somerset, United Kingdom BMR Solutions Ltd Full time

    Get AI-powered advice on this job and more exclusive features.This range is provided by BMR Solutions Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeCirca £50,000 + Generous Holidays + Bank Holidays + Pension + Career Progression + Comprehensive Benefits PackagePitman shift...


  • Frome, Somerset, United Kingdom JR United Kingdom Full time

    Social network you want to login/join with:Maintenance Engineer (Mechanical Bias), FromeClient:BMR Solutions LtdLocation:Frome, United KingdomJob Category:OtherEU work permit required:YesJob Views:8Posted:18.04.2025Expiry Date:02.06.2025Job Description:Maintenance Engineer (Mechanical Bias)Circa £50,000 + Generous Holidays + Bank Holidays + Pension + Career...


  • Frome, United Kingdom Hunter Selection Limited Full time

    Senior Manufacturing Engineer - Frome - Somerset £43000 - £45000 Matched Pension scheme, 25 days holiday, benefits platform, Life insurance Do you want to make a big difference to the world? Our client is a world leading manufacturing company that is dedicated to producing bespoke products that are supplied into a range of industries, their product quality...

  • Automation Engineer

    2 hours ago


    Frome, United Kingdom SKILLS DIRECT LTD Full time

    Thrive Group are delighted to be working with our client in Frome, who are actively seeking to engage an **Automation Engineer**to join on a permanent basis. **What you will be doing**: As an experienced **Automation Engineer** you will have overall responsibility for maintaining efficient operation of Site Automation (industrial). **Key...