Airport Duty Manager

About Your AirportNewcastle is a multi‑award winning Airport that proudly connects the North East region to the world. The Airport is on track to welcome 5.4 million passengers in 2025 and, thanks to its strong portfolio of 16 airline partners, passengers can choose from over 80 direct destinations and more than 300 onward connections worldwide. It makes a vital contribution to the regional economy, generating more than £1 bn in GVA each year and employing around 3 200 people on site. More than 17 000 jobs are supported through the business supply chain. The Airport’s commitment to delivering a world‑class customer experience has earned international recognition. It was named the Overall Winner at the Routes World Awards 2024, the first time a UK Airport achieved this accolade. The Airport was also recognised as Best Airport in Europe, in the 2‑5 million passenger category, at the ASQ Awards for providing exceptional customer service and UK and Ireland Airport of the Year at the 2024 Travel Industry Awards. Airline partners continue to invest in its growth: easyJet will open a new three‑aircraft base in March 2026, adding 11 new destinations, while Ryanair will base a third aircraft in winter 2025/26, launching five new winter routes. Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by 2035 and has been recognised as a sustainability sector leader. Its own solar farm can provide 100 % of its electricity on a sunny day and the Airport is investing in electric vehicle fleet transitions. Over recent years more than 46 000 trees have been planted on Airport‑owned land to support carbon offset activities and enhance biodiversity. The Airport proudly celebrated its 90th anniversary in 2025. About The RoleWe are seeking an experienced and motivated Operations Manager to join our Terminal Operations team. The successful candidate will work as an Airport Duty Manager—a critical, high‑impact role responsible for overseeing daily airport operations, ensuring everything runs smoothly, safely, and efficiently. Coordinating operational activity across the terminal, the Duty Manager responds in real‑time to challenges and ensures an exceptional customer experience. This is a shift‑based position, supporting our 24/7, 365‑day operation. QualificationsProven operational management experience, ideally in a 24/7 environmentStrong organisational and problem‑solving skillsA proactive, positive approach to service delivery and team coordinationThe ability to remain calm under pressure and manage complex situations with confidenceA flexible attitude to working patterns, including nights, weekends, and public holidaysA collaborative mindset, with experience managing or influencing cross‑functional teams Experience within aviation or transport is desirable, but not essential. BenefitsGenerous annual leave entitlementAccess to contributory pension schemeOn‑site occupational health supportOn‑site physiotherapistEmployee assistance supportSubsidised private healthcareEmployee discounts at airport Park & Fly / retail / catering outletsCompany‑and‑performance‑related bonus schemeMembership to our on‑site gym Seniority levelMid‑Senior level Employment typeFull‑time Job functionManagement and Manufacturing IndustryTravel Arrangements Security Access RequirementThis post requires access through the Critical Part at the Airport and, in line with Department for Transport regulations, you will be required to demonstrate during the recruitment process that you have no relevant criminal record. Newcastle Airport Limited promotes the equality of opportunity. We encourage applications from all backgrounds to ensure our team reflects the diversity of the communities we serve. Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates. #J-18808-Ljbffr