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Airport Duty Manager
3 weeks ago
OverviewWe are seeking an experienced and motivated Operations Manager to join our Terminal Operations team. The successful candidate will be working as an Airport Duty Manager which is a critical, high-impact role responsible for overseeing daily airport operations, ensuring everything runs smoothly, safely, and efficiently, overseeing all airport operations. Working in a fast-paced, multi-stakeholder environment, the Airport Duty Manager coordinates operational activity across the terminal, responding in real-time to challenges and ensuring an exceptional customer experience. This is a shift-based position, supporting our 24/7, 365-day operation.Newcastle is a multi-award winning Airport that proudly connects the North East region to the world. The Airport is on track to welcome 5.4 million passengers in 2025 and thanks to its strong portfolio of 16 airline partners, passengers can choose from over 80 direct destinations and more than 300 onward connections worldwide. It makes a vital contribution to the regional economy, generating more than 1bn in GVA each year and around 3,200 people are employed on the Airport site. More than 17,000 jobs are supported through the business supply chain. The Airport's commitment to delivering a world‑class customer experience has earned international recognition. It was named the Overall Winner at the Routes World Awards 2024, marking the first time a UK Airport achieved this prestigious accolade. The Airport was also recognised as Best Airport in Europe, in the 2 to 5 million passenger category, at the ASQ Awards for providing exceptional customer service, and UK and Ireland Airport of the Year at the 2024 Travel Industry Awards. Airline partners continue to invest in its growth and easyJet will open a new three‑aircraft base in March 2026, adding 11 new destinations, while Ryanair will base a third aircraft in winter 2025/26, launching five new winter routes. Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by the year 2035 and has been recognised as a 'sustainability sector leader'. The business has its own solar farm that can provide 100% of its electricity on a sunny day and it is making significant investments to transition its vehicle fleet to electric models. Over recent years more than 46,000 trees have been planted on Airport-owned land to support its carbon offset activities and enhance biodiversity. The Airport proudly celebrated its 90th anniversary in 2025.RequirementsProven operational management experience, ideally in a 24/7 environmentStrong organisational and problem‑solving skillsA proactive, positive approach to service delivery and team coordinationThe ability to remain calm under pressure and manage complex situations with confidenceA flexible attitude to working patterns, including nights, weekends, and public holidaysA collaborative mindset, with experience managing or influencing cross‑functional teamsExperience within aviation or transport is desirable, but not essentialThis post requires access through the Critical Part at the Airport and therefore, in line with Department for Transport regulations, you will be required to demonstrate during the recruitment process, that you have no relevant criminal record.BenefitsGenerous annual leave entitlementAccess to contributory pension schemeOn‑site occupational health supportOn‑site physiotherapistEmployee assistance supportSubsidised private healthcareEmployee discounts at airport Park & Fly / retail / catering outletsCompany and Performance related bonus schemeMembership to our on‑site gym #J-18808-Ljbffr
