Care Supervisor

Are you passionate about making a difference in people's lives? ICare Group is seeking a dedicated individual to join our team as an Extra Care Scheme Supervisor. As a crucial leader of our compassionate caregiving community, you'll have the opportunity to provide essential support and companionship to those in need. Work from the Heart of Homes: Bring comfort and care directly to the doorsteps of those who require assistance. With ICare Group, you'll be an integral part of enhancing the quality of life for individuals in the comfort of their homes. Make a Meaningful Impact: Empower and uplift the lives of those who may need a helping hand. Your role goes beyond daily tasks - it's about creating connections, building trust, and fostering a positive environment for our clients. Collaborative and Supportive Environment: Join a team that values your contributions and supports your growth. ICare Group fosters a collaborative environment where your skills and dedication are recognized, appreciated, and rewarded. Diverse Opportunities: Whether you're experienced or new to the field, ICare Group provides training and development opportunities to enhance your skills and expand your career in the healthcare industry. A day in the life of an Extra Care Scheme Supervisor Key Responsibilities Support the Registered Care Manager with the day-to-day management and co-ordination of the branch to ensure that it is efficient, profitable and provides the highest standard of care to all customers. Maintain records, produce reports and investigate complaints by service users and employees. Maintain and grow carer numbers by actively recruiting new team members and guiding them through the recruitment process. Actively seek new business opportunities and support the commercial growth of the branch. Producing weekly staffing rotas. Maintain awareness and knowledge of up-to-date operational issues and methods. In this capacity, to share the responsibility of ensuring home care operations comply with health and safety, emergency regulations and procedures, as well as the operational policies and procedures. Undertake out of office duties when necessary, including providing emergency hands on care, undertaking on‑call duties, attendance at social events when required and offering emergency telephone assistance to care staff as and when requested. Effectively liaise with other departments, other employees, key stakeholders such as commissioners and customers as well as the public at large. Other duties as requested. Key Requirements Ability to work 22.5 office hours a week over 3 days plus 2 days working within the facility as a care worker on non-office days. Flexibility to work within the facility as a care worker on non-office days. Ability to work alternate weekends. Previous experience in a managerial or supervisory capacity in the care sector. Willing to undergo enhanced DBS clearance. Able to work flexibly, and extended hours where necessary. Able to provide hands‑on care during staff shortages. High level of organisational skills. Able to effectively supervise and delegate to staff. Compassionate and empathetic nature. Excellent communication skills. Reliable and punctual. NVQ/QCF Level 2 or 3 in Health and Social Care or Work. Proven ability to effectively lead, delegate and mentor staff. Driving license and access to own vehicle. A commitment to upholding the highest standards of care. Ready to embark on a fulfilling journey with ICare Group? Hit apply to be a part of a team that cares deeply about both its clients and its caregivers Join ICare Group in making a positive impact on lives - one home at a time. Your dedication can be the light that brightens someone's day Our culture of equal opportunities ICare Group is an Equal Opportunities employer who is dedicated to fostering a work environment that supports, inspires, and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based upon age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any applicable legally protected characteristic. We're committed to providing applicants with any reasonable adjustments or accommodations needed. To advise us of any support you require during the recruitment process, please contact us. Benefits £125 Welcome Bonus (terms and conditions apply) The ICare Group 'Refer a Friend' Scheme - £125 for both you and your referral (terms conditions apply) Rewarded for your commitment to ICare with Quarterly and Annual Carer Awards Employee benefits program, including Cyclescheme, Techscheme, byond cashback card and further 'extras' discounts (terms and conditions apply) We will cover costs incurred if you require to take a toll road / bridge / tunnel route to and from ICare place of work (terms and conditions apply) We will cover costs incurred for your Blue Light Card - Highstreet discounts at 100's of great retailers and well-known brands Access to our Employee Assistance Programme which offers free, practical, impartial support for you and your family Access to a dedicated and proactive People and Wellbeing team Fast track training, paid induction, and 3 days of on-the-job shadowing Full uniform provided - including free infection control equipment #J-18808-Ljbffr