HubSpot Administrator

HubSpot Administrator Department: Technology Employment Type: Full Time Location: London Reporting To: Group Engineering Manager Compensation: £60,000 - £70,000 / year Description We’re Pod – one of the UK’s leading EV charging providers, trusted by over 250,000 customers and powering more than 5 million miles every single day. But behind the numbers is a team of passionate people working together to shape a smarter, more sustainable future. We started off in 2009 as Pod Point, helping people make the switch to electric as EVs began to hit the road. Today, we’re leading the way into a smarter energy future. Now part of the EDF Family, a global leader in low‑carbon energy, we're giving people and communities the power move confidently through electrification. We’re proud to be the trusted charging partner for leading automotive brands like Mercedes, Jaguar Land Rover, BMW, and Kia; home builders Barratt and Bellway; and retail giants including Tesco. Our smart charging solutions don’t just support EV drivers – they help balance the grid, lower costs, and make clean energy accessible to everyone. Pod is the next evolution of Pod Point. As electrification becomes everyday, Pod is here to help build a brighter future for society by managing the flow of energy, making it affordable, accessible, and for the benefit of everyone. With 250,000 customers already trusting us to be at the heart of their EV life, we see Pod playing a leading role in the UK’s increasingly electrified future. Our focus is on powering not just homes and vehicles, but local communities and social progress. Our Ways of Working We’re all about flexibility, community and a healthy work‑life balance. Our hybrid model offers a 'best of both worlds' approach combining the best parts of home and office working. When you'll be in the office depends on your role, but you can expect to work from our London office between 8-12 days per month. To support this, the successful applicant should be within a reasonably commutable distance to our office (Gray's Inn Road, London, WC1X 8HB). Join the EVolution We're looking for a HubSpot expert who can take full ownership of our CRM and turn it into a real growth engine for Pod. This isn’t just about system admin – it’s about enabling our sales, marketing, and customer success teams to work smarter with better workflows, cleaner data, and actionable insights. You’ll be the go‑to person for all things HubSpot, from building dashboards and automations to driving adoption and best practice across the business. If you love solving problems, making processes seamless, and using data to drive performance, this role will put you right at the centre of how Pod scales commercially. HubSpot Ownership & Strategy Act as the internal HubSpot owner, ensuring the platform supports all customer‑facing teams across marketing, sales, service, and customer success Translate business requirements into scalable HubSpot solutions, workflows, and system configurations Define and maintain a HubSpot roadmap aligned with company growth and strategic goals Monitor new HubSpot releases, evaluating and implementing features that improve efficiency and adoption. Implementation & Optimisation Lead discovery workshops with stakeholders to capture requirements and pain points Build, optimise, and maintain workflows, automations, sequences, and reporting dashboards Oversee data quality through cleansing, deduplication, enrichment, and governance Manage integrations (native and custom) to ensure seamless data flow across systems Deliver structured UAT/SIT testing pre‑rollout and monitor adoption post‑launch Continuously improve lead management, pipeline visibility, and customer success handoffs. Stakeholder Engagement & Training Act as the go‑to HubSpot expert across sales, marketing, and operations teams Translate technical solutions into clear, business‑friendly communication for all stakeholders Deliver tailored training sessions, onboarding guides, and best‑practice playbooks Provide senior leadership with KPI, ROI, and system performance reporting. Governance & Best Practice Maintain up‑to‑date HubSpot documentation (architecture, workflows, data models) Ensure GDPR compliance and data management standards across the platform Establish HubSpot usage guidelines and enforce best practice playbooks Coach teams on HubSpot functionality and adoption of new features. Continuous Improvement & Innovation Identify opportunities to automate and streamline processes across the customer journey Explore AI and other innovations within HubSpot to improve efficiency Monitor adoption metrics, proactively closing gaps in usage or reporting accuracy Champion a culture of continuous learning and platform optimisation across the business. Plug in your skills What you'll bring to the role: Deep HubSpot expertise (Sales Hub, Marketing Hub, Service Hub; Operations Hub a plus) Proven experience implementing and scaling HubSpot in mid‑market or enterprise environments Strong workflow automation and process design experience within HubSpot Data management expertise (imports, mapping, deduplication, cleansing, governance) Analytical mindset with ability to design and interpret dashboards and performance reports Strong stakeholder management and communication skills Experience delivering training and driving CRM adoption Experience managing HubSpot integrations (native or API‑based). Even better, but not essential, if you have HubSpot certifications (Solutions Architecture, Marketing Software, Sales Hub Implementation) Experience with HubSpot Operations Hub, advanced data sync, and custom workflows Familiarity with APIs or iPaaS tools (Zapier, Workato, Tray.io) Experience embedding AI into HubSpot workflows (forecasting, QA, content generation) Background in consultancy (requirements gathering, workshops, structured delivery) Change management or CRM adoption program experience. Perks that spark joy Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform Flexible hybrid working model Work abroad for up to 20 days per year Salary Sacrifice EV Scheme and free Pod Point Family & friend discount scheme 25 days holiday (plus Bank Holidays) Very generous parental and family leave Pension scheme with a 4.5% matched contribution Eyecare scheme Life insurance covering up to 4x your annual salary Virtual GP provided by HealthHero Employee Assistance Program Free Mortgage Advice Discounted Gym Memberships Cycle2Work Scheme Important Information You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us; all information shared will be handled according to our Candidate Privacy Notice. Good luck, and speak soon #J-18808-Ljbffr