Branch Supervisor

ROLE: Branch SupervisorHOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday RotaSALARY: £28,740 basic salary per yearBONUS/OTE: Realistic total earning potential of up to £33,540 per yearBENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff DiscountBASE: Site BasedEurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.We are delighted to be recruiting a Branch Supervisor to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Trade Branch Supervisors are hands‑on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share.Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways:We have a Christmas shutdown periodWe only work occasional Saturdays, on a rota basisWe don't open our branches on SundaysOur branches close at 4:30pm during the week, we support your work/life balanceWe offer a FREE Healthcare plan for all our employeesExceptional monthly Branch Bonus Industry leading induction and training programmesExcellent opportunities to grow with us, and progress your careerOur Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell.WHAT OUR BRANCH SUPERVISORS DO:Our Branch Supervisors are hands‑on, lead by example, and work closely with the Branch Manager in day to day branch operationsProvide exceptional customer service and support to new and existing customersEnsure excellence in customer service, operational standards and Branch sales targets are achievedSupport the delivery of sales targets whilst developing and maintaining positive customer relationshipsAssist with the delivery of branch operationsProvide support and assistance to Branch colleagues as requiredSupport the Branch Manager to ensure team complete actions and activities on time, and in fullEnsure Branch team compliance with Health and Safety, company policies and proceduresUndertake stocktakes and auditsMaintain maintenance records for Branch vehiclesConduct Branch housekeeping for front of house, warehousing and merchantingWHAT WE NEED FROM OUR BRANCH SUPERVISORS:Passion and energy to deliver exceptional customer service and achieve business targetsA hands‑on customer focused approach, confident and happy to serve customers and proactively engage with potential future customersA commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happyGood organisational skills, with ability to prioritise and use own initiativeConfident IT user, with experience of MS Office and industry standard software eg SAPA full and valid driving license is essential, and a FLT licence could be a distinct advantageThe ability to cover for the Branch Manager when requiredPrevious branch stock take experience could be a distinct advantageComfortable to work in a small team and on occasion, aloneExperience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantageWHAT WE OFFER OUR BRANCH SUPERVISORS:You will be rewarded with a very competitive basic salaryAn excellent monthly bonus scheme25 days holiday, plus statutory holidays - normally 33 days in total each yearFree Healthcare plan for all employeesEnhanced Maternity and Paternity benefitFree Life Assurance Plan of 3x your Annual SalaryChristmas shutdownOption to join the Eurocell Share Save Scheme at discounted rates, and share in our company successCompany Pension PlanEmployee discount on Eurocell productsDiscounts across many well‑known online and high street retailersA blend of training, including e‑learning and on the job training to help your career developmentCare First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need itColleague Referral Programme; we pay you for successfully referring people to join our teamExcellent opportunities to grow with us, and progress your career #J-18808-Ljbffr