Service Manager

Service Manager Join to apply for the Service Manager role at Everyturn Mental Health Job Summary At Everyturn Mental Health, we believe that everyone deserves access to compassionate, person‑centred mental health support when they need it most. We are launching a brand‑new residential service in Bethlem, developed in partnership with South London and Maudsley NHS Foundation Trust – the first expansion of our services into London. Our new 12‑14‑bed service will provide specialist, clinically‑led community rehabilitation for people with complex mental health needs, offering 24/7 clinical support in a safe, therapeutic and recovery‑focused environment. What You'll Do Providing strong clinical leadership and operational management to ensure high‑quality, recovery‑focused care. Overseeing care delivery for residents with complex needs, ensuring personalised, outcomes‑based support. Leading, motivating, and developing a skilled multidisciplinary team through supervision, coaching and professional development. Embedding a culture of accountability, learning and wellbeing across the team. Managing staffing, budgets and resources effectively to maintain quality and sustainability. Acting as the CQC Registered Manager, ensuring compliance with all relevant legislation and regulatory standards. Monitoring KPIs and quality metrics, identifying areas for continuous improvement. Working closely with the Operations & Partnerships Director and Head of Nursing Services to provide quality and performance assurance. Promoting evidence‑based practice and driving innovation in care delivery. Responding to audit findings, feedback and inspections with a proactive improvement mindset. What You'll Bring NMC registration as a Mental Health Nurse (or equivalent professional qualification). Significant experience supporting people with complex mental health needs and challenging behaviours, ideally including transitions from secure care. CQC Registered Manager status (or eligibility) and a strong understanding of governance and regulatory compliance. Proven experience leading multidisciplinary teams in residential, nursing or community mental health settings. A track record of developing and implementing care pathways that deliver measurable, person‑centred outcomes. Strong budget management and operational leadership experience. Excellent communication and relationship‑building skills, with the ability to inspire and influence others. Experience managing complaints, maintaining confidentiality and understanding GDPR. A commitment to continuous professional development for yourself and your team. Proficiency in Microsoft Office 365 and digital systems. Benefits 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell days. Enhanced pension. Wagestream – ability to release earnings, giving instant access to your pay. Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access, counselling sessions, shopping discounts and the opportunity to sign up for a Blue Light Card. Enhanced life assurance scheme, with payment being three times your annual salary. Plus, many more great benefits on offer. Equal Opportunity Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status or pregnancy/maternity. Salary and Contract £52,447 to £60,003 per year; Permanent, full‑time; London, SE5 8AZ. Reference Number B0419-25-0113 #J-18808-Ljbffr