ITIL Change Manager

We’re excited to share a new opportunity within Service Express Europe We’re looking for a ITIL Change Manager to join our MIS Service Operations team and play a key role in the governance and delivery of IT services across our international customer base.This highly collaborative role will see you working closely with our Service Delivery teams and other stakeholders across the business to guide, improve, and champion our Change and Problem Management processes — ensuring seamless service operations and continuous improvement.What You’ll Be Doing:Own, manage, and evolve the Change Management process across both Managed Infrastructure Services and Internal IT.Lead Change Advisory Board (CAB) meetings and coordinate all aspects of the change lifecycle, including impact and risk assessment, scheduling, stakeholder engagement, and communication.Develop and deliver training across teams to ensure consistent adoption of best practices in line with the ITIL framework.Maintain and enhance the Change Calendar, ensuring all approved changes are communicated and executed with minimal disruption.Evaluate change requests and ensure compliance with internal standards, regulatory requirements, and audit policies.Collaborate cross-functionally with IT teams (Infrastructure, DevOps, App Support) to support high-quality execution of changes.Lead Problem Management activities, including RCA documentation, identifying recurring issues, tracking trends, and supporting long-term solutions.Monitor and report on change metrics and drive continuous improvement through feedback and data insights.What You’ll Bring:5+ years’ experience in a similar IT Change Management or Service Operations role.Bachelor’s degree in Computer Science, Information Technology, or related field.ITIL Certification (Intermediate or higher preferred).Strong understanding of both Change and Problem Management processes in enterprise IT environments.Excellent stakeholder engagement, communication, and organisational skills.Experience coordinating across technical teams to drive service excellence.Bonus: Familiarity with ServiceNow or similar ITSM platforms and a background in infrastructure, networking, or application support.What You’ll Get:Competitive salary between £55,000 – £65,000Hybrid flexibility for improved work-life balancePrivate Medical Insurance, Life Assurance, Lifestyle Benefits & EAPPaid volunteer hours to support causes you care aboutCollaborative, people-first culture that prioritises both employee and customer experienceAccess to an on-site gym with personal training optionsService Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.We process your information in accordance with our Privacy Policy.For European residents, click here to review our fair processing notice.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionProject Management and Information TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Service Express by 2xGet notified about new Change Manager jobs in Greater London, England, United Kingdom.Marketing Services Program Manager, EMEALondon, England, United Kingdom 1 week agoExperience Management Project Manager - Europe basedLondon, England, United Kingdom 5 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 3 days agoChange Management & Stakeholder Engagement ConsultantLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoSenior Project Manager - Technology RiskCity Of London, England, United Kingdom £700.00-£800.00 1 week agoLondon, England, United Kingdom 1 week agoMarketing Project Manager (Fixed Term - 12 Months), Amazon Fresh MarketingLondon, England, United Kingdom 17 hours agoLondon, England, United Kingdom 2 weeks agoBusiness Change Manager - Integration, Legal, ImplementationLondon, England, United Kingdom 5 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 6 days agoChange Management & Stakeholder Engagement Principal ConsultantLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 13 hours agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 4 weeks agoCity Of London, England, United Kingdom 2 days agoLondon, England, United Kingdom 6 days agoLondon, England, United Kingdom 1 week agoOrganisational Change Management Consultant | LondonLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 months agoWe’re unlocking community knowledge in a new way. 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