MOBILE SERVICE TECHNICIAN – SHEFFIELD PARK

2 weeks ago


Wallingford, United Kingdom Servicedealer Full time

To provide practical, field, technical and repair support to end user customers of the brands enhancing their product satisfaction and experience.To respond to the daily service & repair needs at locations outlined by the Service Manager. Focused on a ‘first time fix’ performance target and effectively managing your personal time and communication.Core Tasks / Result Areas:To carry out all servicing and repairs on Toro and other manufacturers equipment as required by customersEffectively diagnosing repair faults (mechanical, electrical or hydraulic)To act in a sound and professional manner when dealing with customers, ensuring that the Company and product brands are represented favourably at all timesTo maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level AgreementEnsuring that all relevant records for service/repair work, customer visits and working time by whatever methods are in place and requiredTo take ownership of customer problems and be pro-active when dealing with customer issues, promoting good customer relations by a prompt response and taking personal responsibility for repair quality control – whether working alone or with other members of staffEnsuring safe working practices are maintained both within the workshop and when working at the customers location, including the use of all relevant personal protective equipmentTo escalate more complex issues to the Service Manager with a written job sheetTo ensure any customer parts requirements are processed or relayed promptly and efficiently to the parts team or Service ManagerTo maintain a good personal appearance, ensuring a professional image at all times. Maintain a good clean vehicle condition and appearance implementing servicing requirements according to the manufacturer’s recommendationsTo attend product and technical training events related to technical service and personal development training, as required, maintaining hands on practical skillsAdhere to Company policy and procedures at all times.Essential Functional Knowledge & Social SkillsConfident, articulate, and professional speaking abilitiesStrong analytical and problem-solving skills.Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoningEditorial Address:LandPower Publications LLP, Howbery Park, Benson Lane, Wallingford, Oxfordshire, OX10 8BAService Dealer is the UK's leading news and information resource for Garden, Turfcare, Farm, ATV & Outdoor Power Equipment #J-18808-Ljbffr



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