Field Service Technician

Do you delight in problem solving? Are you looking for a role where no two days are same? Do you want to be part of the future? If the answer to all of the above is 'yes' then our brand new Field Service Technician role is the one for you The Field Service Technician role is a critical new position within our dedicated Service Operations team. You will first complete comprehensive training in the electro-mechanical assembly of Dexory’s products, spending an allocated period within the Production team (3 months*) to learn all about our fabulous robots. Then after satisfactory completion within production you will have the opportunity to move over to the Service Operations Department where you will learn the fundamentals of troubleshooting, servicing & repairing robots. When you are up to speed - the magic happens You will be tasked with ensuring our fleet of robots stay operational across several continents. With a heavy amount of travel to international client sites you will service, maintain, fault find and repair our robots in the field. *Completion of this training will be determined by a committee from the leadership team. Responsibilities include, but not limited to; Perform on-site and off-site service and repairs for Dexory robots and equipment Develop, implement and action work instructions for service and repair tasks Develop and implement service plans in line with Engineering recommendations Maintain product traceability records Maintain product currency Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives Ensure team compliance with health and safety regulations Fulfill additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner Requirements: In excess of five years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive etc) Ability for frequent travel onsite and abroad to client sites (have a passport without restrictions) Strong electrical and mechanical diagnostic skills Excellent oral and written communication skills Impeccable attention to detail Ability to work in a team, and to lead a team through tough challenges Driven to succeed in dynamic growing organisation Flexible attitude to working hours and location Full Clean UK driving license It would be desirable if you also had experience with: Business software tools such as Jira, Confluence, Slack and G-Suite Manufacturing software such as manufacturing execution systems Linux operating system experience Root cause analysis methodologies Benefits Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles: Performance: High standards, outstanding results, Impact: Big challenges, bigger results Commitment: All in, every time One team: One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. You will also receive: Private healthcare via Bupa Life insurance Sick pay insurance Pension: 4+% employee with option to opt into salary exchange, 5% employer Attractive employee wellness benefits 25 holidays per year Full meals onsite in Wallingford Fun team events on and offsite, snacks of all kinds in the office AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training If you’re excited about solving real-world robotics challenges, pushing the boundaries of automation, and working with a team at the forefront of robotic innovation—this is your chance Join us and help shape the future of robotics. 🚀🤖 Please note: We are unable to provide sponsorship or relocation for this role.